Duty Manager

Exeternorthcott; Exeter; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

We are looking for new members to join our Front of House Team. The Duty Manager is a key member of the team, responsible for ensuring the welfare of members of the public whilst on the premises and maintaining the highest possible standards of customer care during performances.

Please note we would be happy to hear from you if you would be interested in doing a full-time role combining the Duty Manager and Bar Supervisor roles (39 hours per week total).

Job Title: Duty Manager
Department: Front of House
Reporting to: House Manager

Terms & Conditions

Salary: £13.30 per hour (£26,972.40 per annum FTE)
Contract: Part-time permanent contract
Working Hours: Flexible with an average of 20 hours per week. Evening and weekend work required
Holiday: 32 days (inc. statutory holidays) per annum per rata

How to apply

As part of our commitment to inclusion we’re working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.

For this role we’re asking all candidates to click on the Apply Now link for this vacancy on our website and submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role:

• Tell us about yourself and why you want to work at the Northcott
• Tell us how your experience meets the person specification
• Tell us about what professional support you might need if we were to offer you this role

And then upload a copy of your latest CV.

If you would like the information in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us at [e-mail].

For an informal discussion about the role, please contact Ross Carlino, House Manager, [e-mail] .

Closing Date: Monday 23rd February 2026 at 9am
Date of Interviews: Week commencing 9th March 2026 at the Northcott Theatre

NB

We’ll pay travel expenses for candidates invited to interview.
When we invite candidates to interview, we’ll ask if they have any access needs.

Key Duties & Responsibilities

Duty Manager

• Acting as a point of contact for hirers/users in both our venues.
• Always delivering and modelling excellent customer service.
• Liaising with all parties (box office, visiting companies, technical) to ensure the smooth running of events.
• Managing the volunteers during their shifts and providing a briefing to all Front of House staff at the beginning of each shift.
• Working with the Bar Supervisors to ensure Front of House Assistants are maximizing sales income in all areas.
• Acting as a designated First Aider and responding to staff/customer injuries as required.
• Dealing with any emergency on the premises, including addressing the audience if necessary, overseeing the safe evacuation of customers if required, and reporting emergency actions to the House Manager or other member of the Senior Management Team as soon as possible.
• Alongside the theatre management team, controlling the finances of Front of House sales as required, including managing cash floats, cashing up and adhering to Exeter Northcott financial policies/procedures.
• Ensuring operational information is being filtered to relevant departments and management.
• Working with the Front of House team to ensure an effective ordering process.
• Ensuring compliance with all relevant licensing laws.
• Ensuring the premises are maintained in a clean and tidy state and reporting any maintenance issues.
• Adhering to the theatre’s Health & Safety policy and reporting any relevant issues.
• Maintaining a good working knowledge of the theatre’s Spektrix ticketing system and undertaking ticket sales duties as required.
• Maintaining a good working knowledge of the theatre’s Yesplan programme management system. Completing show reports in Yesplan highlighting incidents, complaints and maintenance issues.
• Acting as a key-holder and ensuring that the venue is locked and alarmed at the end of the shift.

General

• Maintaining an up-to-date knowledge of the theatre’s values and business objectives.
• Taking an active role in promoting the theatre’s values and meeting its business objectives.
• Taking an active role in identifying and removing barriers for anyone with access needs.
• Maintaining a working knowledge of the theatre’s programme.
• Attending staff meetings/training as required.
• Adhering to all other Exeter Northcott Theatre policies & procedures.
• Maintaining confidentiality at all times.

Any other duties which may be reasonably requested by the Front of House department.

Person Specification

• Experience of developing, leading and managing teams in organisations that work in large public spaces or events, such as leisure, entertainment, sports, or other ticketed events
• An articulate communicator, with good literacy and numeracy skills
• Ability and confidence in managing a diverse team of volunteers, salaried and casual staff, treating differing views with discretion and diplomacy
• Proactive and flexible attitude, particularly in the approach to working hours and duties
• Positive attitude with a creative approach to increasing revenue and minimising costs
• Excellent interpersonal and customer service skills
• Experience of cashing up / dealing with the reconciliation of monies
• Ability to work calmly under pressure, make decision in the moment, and problem solve
• Ability to work collaboratively as part of a team
• Conscientious, reliable and punctual
• IT savvy – able and willing to learn new software skills
• Commitment to the plans for the future direction of the Exeter Northcott
• Ability to work evenings and weekends
• An interest in the arts and/or experience of working in a theatre
• Personal License/First Aid qualification (training can be provided)
• Experience of working with event management or ticketing software

About Exeter Northcott

Exeter Northcott is a city-wide organisation welcoming more than 100,000 people each year to live theatre and events at the Northcott Theatre on the University campus, and the Barnfield Theatre in the city centre. A registered charity, the Northcott offers a wide range of creative opportunities for and with the people of Exeter and Devon. These include year-round opportunities for young people through the Northcott Young Company; Elevate, a talent development programme for local artists and bespoke projects developed with community groups, schools, and other charities.

Exeter Northcott Theatre is a registered charity and is supported by the University of Exeter, Arts Council England and Exeter City Council.

Diversity & Inclusion

There continues to be a significant lack of diversity across the arts, with a pressing need to provide progression routes for talented people from backgrounds that are under-represented. Exeter Northcott Theatre is committed to playing its part in addressing this by putting inclusion at the heart of our recruitment processes, finding new ways to share the power and resources we have at our disposal, and fostering a working culture that is welcoming for all our team. We actively encourage people from all backgrounds to join us and positively impact our teams and working practice. We are particularly keen to receive applications from people of African and Caribbean heritage, people of South Asian, East Asian and South East Asian Heritage, deaf and disabled people, LGBTQ+ people, or those experiencing barriers due to their socioeconomic background.

All deaf or disabled candidates who demonstrate that they meet the essential criteria for this role will be invited for interview.