DUA Account Manager

Aon Hewitt; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

A global insurance and consulting firm is seeking a DUA Account Manager in Greater London. This role entails managing client relations, supporting operational tasks, and collaborating effectively within a team. The ideal candidate will have 8-10 years of DUA experience, exceptional communication skills, and a strong focus on client needs. This position promises a dynamic work environment and a commitment to professional development.

Benefits

Comprehensive benefits package

Global Wellbeing Days

Flexible working solutions

Qualifications

• Minimum of 8-10 years of DUA experience, preferably as a broker.
• Exceptional verbal and written communication skills.
• Proven ability to work effectively alongside senior professionals.

Responsibilities

• Collaborate with the Senior DUA Account Manager to deliver tailored solutions and support.
• Manage client communications and ensure timely professional responses.
• Support project management activities, including scheduling and tracking progress.

Skills

Delegated underwriting mechanics

Communication skills

Client focus

Organizational skills

Problem-solving

IT proficiency

Tools

MS Office Suite

Job description

DUA Account Manager

This role will work closely with the Senior DUA Account Manager and as part of a growing team, dedicated to operational support for one of UK Reinsurance Solution’s largest clients. This role will share the responsibility for many of the operational DUA tasks associated with the placement and servicing of complex and sophisticated accounts, making adaptability, and a proactive approach to problem-solving is essential. This role also requires exceptional interpersonal skills, working closely with Aon’s Client Services Team, Claims and placement Broking teams to provide a united and consistent service.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

Key responsibilities:

• Collaborate with the Senior DUA Account Manager to deliver tailored solutions and support to the key client.
• Manage client communications, ensuring timely and professional responses to inquiries and requests.
• Coordinate and prioritize tasks to meet deadlines while maintaining high standards of quality.
• Build and maintain strong relationships with the client, anticipating their needs and proactively addressing challenges.
• Support project management activities, including scheduling, tracking progress, and ensuring alignment with client objectives.
• Contribute to strategic planning and process improvement initiatives to enhance client satisfaction.
• Provide assistance and specialist advice to MGA clients and Aon colleagues on DUA placement design, available coverage and capacity, potential coverage improvements and market progress.
• Understand and apply the full range of Aon United capabilities for the benefit of MGA/ DUA and insurance clients.
• Build strategic relationships and help deliver long term strategy for clients.
• Be responsible for working in accordance with the Aon UK Limited Risk Management Framework, and compliance with the Aon UK Limited policies, including participation in the management of risks (including completion of required training) that may adversely affect the business, interests or reputation of any Group Company.

As a key client account manager the skills and qualifications will ideally include:

• Professional Knowledge: solid understanding and experience of the mechanics of delegated underwriting, and market experience of crafting and negotiating Delegated Underwriting Authority (DUA) placements
• Experience: Minimum of 8-10 years of DUA experience, preferably as a broker.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to engage professionally with clients and stakeholders at all levels.
• Collaboration and Teamwork: Proven ability to work effectively alongside senior professionals, fostering a cooperative and supportive team environment.
• Client Focus: Strong customer service orientation with a proactive approach to understanding and meeting client needs.
• Organisational Skills: Excellent time management and prioritisation skills, with the ability to handle multiple tasks and meet tight deadlines.
• Problem-Solving: Analytical mindset with the ability to anticipate challenges, propose solutions, and adapt to changing priorities.
• Attention to Detail: High level of accuracy and precision in managing tasks, documentation, and deliverables.
• Adaptability: Comfortable working in a fast-paced environment, with the flexibility to adjust to evolving client demands.
• Professionalism: A polished and confident demeanour, with a commitment to maintaining confidentiality and upholding the organisation’s reputation.
• IT Proficiency: Competent across the full suite of MS Office Applications.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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