Drainage Engineer - Portsmouth

Neighbourlybrands; United Kingdom; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading home service company is seeking a Drainage Engineer in Portsmouth to liaise with customers and resolve drainage issues. This entry-level position requires previous experience in the drainage sector and a full clean UK driving licence. The role offers a competitive salary of £28,000.00 - £30,000.00 per year, along with benefits such as a company pension and a bonus scheme.

Benefits

Company pension

Bonus scheme

Overtime availability

Weekend availability

Qualifications

• 1 year’s previous experience in the drainage sector.
• Ideally some experience or knowledge of plumbing principles.
• A full clean UK driving licence is required.

Responsibilities

• Liaise with customers on site and ensure professional engagement.
• Investigate and diagnose drainage issues via site surveys.
• Implement solutions for drainage problems and conduct maintenance.

Skills

Drainage sector experience

Customer service skills

Problem-solving

Communication skills

Ability to work on call

Tools

High-pressure water jetting equipment

CCTV camera survey equipment

Mobile CRM Application

Job description

Be among the first 25 applicants

Neighborly (yes without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown to be the world’s largest home service company, delivering premium service experiences across homes and businesses, primarily through franchising. In 2010 Neighbourly entered the UK market with the focus of acquiring and developing premium brands within the home service industry.

In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands with over 4,000 frontline staff. Gaining a strong reputation for investment and franchisee development consistently growing year-on-year.

Our Brands

• Drain Doctor
• Bright & Beautiful
• Countrywide Grounds Maintenance
• Dream Doors
• Pimlico Plumbers London
• Greensleeves Lawn Care

Brand Info

Drain Doctor is a market-leading national provider of emergency and planned drainage and plumbing services through a franchised network of over 30 branches, and forms a key brand within Neighbourly, a values-guided world‑leader of franchise brands focused on repairing, maintaining and enhancing customer’s homes and businesses.

The Drainage Technicians are responsible for attending domestic and commercial sites and investigating wastewater works, instigating and resolving issues for our customers, along with making appropriate recommendations.

Responsibilities

• Liaise with commercial and domestic customers on site.
• Customer service – engaging with customers in a professional manner.
• Investigate and diagnose issues via site surveys.
• Advise customers as to solutions and implementing accordingly, this may include:
• Drain clearance
• De-scaling and root cutting
• Performing minor excavations and patch lining
• Preventative maintenance
• Use high-pressure water jetters, CCTV camera survey equipment and rods.
• Identify potential concerns and making recommendations to customers for additional work.
• Interpret and work with drainage drawings, operating independently in areas of expertise.
• Drive Brand awareness through professional appearance, interactions and technical knowledge.
• Share knowledge and best practice with colleagues.
• Make recommendations to the Regional Development Managers to the success of the region.
• Help to resolve any operational issues, performance issues or compliance within the territory, taking all steps to safeguard the brand’s reputation.

Experience / Skills / Knowledge

• 1 year’s previous experience of working within the drainage sector.
• Ideally 1 year’s experience/knowledge of plumbing principles.
• Drainage tanker experience (preferred).
• Full clean UK driving licence with flexibility to travel.
• CSCS card holder (preferred).
• Ability to use a mobile telephone (calls, photo’s, email and CRM Application etc.).
• High-pressure water jetting (HPWJ) certification.
• Excellent verbal and written communication skills.
• A DBS check will be part of the on‑boarding process.
• To be able to work as part of an on‑call rota providing a 24 hr service.

Characteristics

• Lead from the front in this hands‑on role, enjoys working with and through people to deliver positive results.
• Positive, can‑do attitude and ability to problem solve.
• Organised, goal orientated and willing to learn.
• Able to work on your own and enjoy working outside.
• Motivated.
• Customer centric.

Job Type

Full‑time

Pay

£28,000.00-£30,000.00 per year

Additional Pay

Bonus scheme

Benefits

Company pension

Schedule

• Overtime
• Weekend availability

Licence / Certification

Driving Licence (required)

Work Location

On the road

Seniority Level

Entry level

Employment Type

Full‑time

Industries

Consumer Services

Job Function

Engineering and Information Technology

Job Title

Drainage Engineer – Southampton (Hampshire)