Dispatch Co-Ordinator - 8 months contract

JLA ltd; United Kingdom; On-site; GBP 25,000 - 28,000; Full time

Job summary

A critical infrastructure solutions provider is seeking a Dispatch Coordinator for an 8-month contract. This hybrid role involves managing workloads for engineers, ensuring timely service, and communicating effectively with field staff. The ideal candidate has strong communication skills and is experienced in fast-paced environments. A competitive salary range of £25,000 - £28,000 is offered along with a comprehensive benefits package.

Benefits

Free onsite gym

Gym membership discounts

Life assurance coverage

Company sick pay

Company pension scheme

25 days annual leave plus bank holidays

Flexible working options

Career development support

Colleague Recognition Scheme

Qualifications

• Experience of scheduling within a fast-paced customer service environment.
• Experience of supporting colleagues working in the field.

Responsibilities

• Review and plan workloads for Engineers on a daily basis.
• Answer incoming calls from our Engineers.
• Maintain clear communication channels with all colleagues working in the field and the office.

Skills

Excellent communication skills

National geographic knowledge

Job description

Dispatch Co-Ordinator - 8 months contract

Location: Hybrid / 3 days in the office (Ripponden)

Salary: £25,000 - £28,000

Vacancy Type: Temporary Contract

Job Profile: Job Profile document

Job Description

Job title

Dispatch Coordinator

Function

Planning and Dispatch

Location

Ripponden

Reports to

Dispatch Team Leader

Responsible for staff

N/A

Working hours

37.5 hours per week; Monday to Friday, 8.30am – 5.00pm (with rotational early, late and weekend shifts)

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

Benefits Overview

When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

We can help you reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

For financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, as well as additional benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

Dispatchers play a crucial role in the smooth operation of the business by ensuring all customers receive a timely and efficient service. Serving our customers is what we are here for and this role enables and supports our fantastic engineers to do just that. Our JLA engineers must be routed as effectively as possible to maximise the volume of customers attended in order to increase productivity.

Key tasks

• Review and plan workloads for Engineers on a daily basis ensuring different KPIs are achieved
• Regional WIP (work in progress) worked daily to ensure ‘Time to fix’ for customers is kept to a minimum
• Answer incoming calls from our Engineers
• Ensure parts are managed correctly
• Maintain clear communication channels with all colleagues working in the field and the office
• Proactively address problems and suggest solutions

Criteria

Knowledge and Skills

• Confident communicator with excellent communication skills
• National geographic knowledge

Experience

• Experience of scheduling within a fast-paced customer service environment.
• Experience of supporting colleagues working in the field and being assertive when needed.

Personal qualities

• The ability to work successfully in a KPI/target-based environment
• Must have the ability to make credible decisions in a timely manner
• Team player with a can‑do attitude
• Proactive individual who thrives in a fast paced environment.
• Enthusiastic individual who can react to the changes in workload and priority
• The ability to complete the majority of your workload in day