Director of NHS 111 Services

NHS; East Midlands; On-site; GBP 109,000 - 127,000; Full time

Job summary

A healthcare service provider in the East Midlands is seeking a Director of NHS 111 Services. This role involves strategic and operational leadership across multiple regions, overseeing large, complex 24/7 operations. The ideal candidate will have a proven track record in healthcare operations, be able to inspire diverse teams, and drive service innovation. This is a chance to shape urgent care and ensure every caller receives exceptional care in a supportive, values-driven environment.

Benefits

Opportunity to shape future care

Supportive and inclusive workplace culture

Professional development opportunities

Qualifications

• Proven track record of leading large-scale healthcare or urgent care operations.
• Senior leadership experience in healthcare services or regulated call centre environments.
• Strong skills in governance, assurance, and financial management.

Responsibilities

• Provide strategic and operational leadership for NHS 111 services across multiple regions.
• Oversee large, complex 24/7 operations.
• Influence the urgent and integrated care agenda nationally.

Skills

Leadership in healthcare operations

Strong governance and financial management

Service innovation and digital transformation

Ability to develop diverse teams

Partnership working

Job description

Location:Derby or Oldbury with regional travelContract:Permanent, Full-timeSalary:£109,944 - £126,764

Main duties of the job

At DHU Healthcare, our NHS 111 service is more than a number its the voice of reassurance, the first point of contact, and often the start of someones urgent care journey. Every call is a chance to make a difference, and as Director of NHS 111 Services, youll lead the people and systems that make that possible.

This is a rare opportunity to join DHUs senior leadership team and shape one of the largest and most trusted NHS 111 services in the country. Youll lead with purpose, compassion, and ambition - ensuring that every caller receives safe, timely, and high-quality care, while driving forward the innovation and collaboration that define our future.

About us

Were a not-for-profit social enterprise with a clear purpose: to deliver outstanding, accessible healthcare for the communities we serve. Every surplus we generate is reinvested into patient care, colleague wellbeing, and community impact.

• For you:A purposeful leadership role with influence, visibility, and the opportunity to shape the future of urgent care.
• For them:Better journeys, better care, and the confidence that every call matters.
• With us:A culture built on compassion, collaboration, and shared pride - where youll be supported, respected, and inspired to lead with impact.

With us, every person and every moment matters.

We believe that when everyone feels valued, respected and supported, we can deliver the best care. Compassion, inclusion and purpose go hand in hand, which is why youll join a team thats united by this purpose and driven to do more together. Were proud to reflect the rich diversity of the communities we serve, welcoming colleagues from all backgrounds. We proudly support Veterans, Service Leavers, Reservists, Cadet Force Adult Volunteers and military families recognising the strengths and dedication they bring. Respect, inclusion and belonging are core to who we are.

Ready to make the difference? Wed love to hear from you.An up to date CV with supporting Cover Letter is required.

Join us in shaping the future of urgent and integrated care.

Job responsibilities

Reporting directly to the Chief Operating Officer, youll provide strategic and operational leadership for our NHS 111 services across multiple regions. Youll oversee large, complex 24/7 operations, guiding thousands of colleagues - from call handlers to clinicians - in delivering exceptional care and patient experience.

Youll also play a key role in system-wide transformation, building strong partnerships with Integrated Care Systems (ICSs), commissioners, regulators, and fellow providers. As part of our executive team, youll influence the urgent and integrated care agenda nationally, ensuring DHU remains a trusted, forward-thinking partner for the NHS.

Person Specification

Qualifications

• Youll bring a proven track record of leading large-scale healthcare or urgent care operations within a call centre environment, with the strategic insight and operational acumen to balance day-to-day excellence and long-term system impact. Youll be values-driven, collaborative, and deeply committed to quality, inclusion, and wellbeing.
• Youll also have:
• Senior leadership experience in urgent, unscheduled, or integrated healthcare services and/or regulated call centre environments.
• Strong governance, assurance, and financial management skills.
• Proven success in service innovation, redesign, or digital transformation.
• The ability to inspire, empower, and develop large, diverse teams.
• A passion for partnership working and social value creation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.