Digital Transformation Business Analyst - Customer Journeys

Pearse Professionals Ltd; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Business Analyst to support a major retail transformation project in the United Kingdom. The ideal candidate will have a strong background in business analysis within retail or consumer sectors, focusing on mapping customer journeys and defining clear business requirements. You will collaborate with global stakeholders and facilitate workshops while working in a dynamic, digital-first environment. This position offers potential for significant impact during the transformation process.

Qualifications

• Strong background as a Business Analyst in retail, consumer, hospitality or catalogue-led businesses.
• Excellent process mapping and requirements definition capability.
• Comfortable working in global, remote, matrix environments.

Responsibilities

• Map and document end-to-end customer and entrepreneur journeys.
• Translate business needs into clear, prioritised requirements.
• Support global stakeholders across markets with differing levels of digital maturity.
• Facilitate workshops and working sessions.
• Partner closely with transformation and change resources to support adoption.

Skills

Business Analysis

Process Mapping

Stakeholder Engagement

Facilitation Skills

Collaboration

Job description

A leading recruitment firm is seeking a Business Analyst to support a major retail transformation project in the United Kingdom. The ideal candidate will have a strong background in business analysis within retail or consumer sectors, focusing on mapping customer journeys and defining clear business requirements. You will collaborate with global stakeholders and facilitate workshops while working in a dynamic, digital-first environment. This position offers potential for significant impact during the transformation process.