Digital Trading Manager

Hackney Limited.; City of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent ecommerce company in London is looking for a Digital Trading Manager to oversee the ecommerce sales channel. This role requires 5+ years of experience in digital teams, expertise in tools like Shopify and GA4, and strong analytical skills. The successful candidate will manage the trading calendar, optimize the digital customer journey, and collaborate with various departments to enhance the ecommerce experience. The position offers a comprehensive benefits package and a vibrant work culture.

Benefits

22 days holiday + extra for birthday

4-day week scheme

Cycle to Work Loan Scheme

Monthly team lunches

30% discount across products

Qualifications

• 5+ years in ecommerce or digital teams, preferably for premium brands.
• Experience with CMS tools such as Shopify.
• Ability to analyze data and report findings effectively.

Responsibilities

• Own the ecommerce sales channel and optimize digital experiences.
• Forecast ecommerce sales performance and manage trading calendar.
• Collaborate with teams to enhance SEO and user experience.

Skills

Ecommerce experience

Analytical skills

Communication skills

Leadership skills

SEO expertise

Tools

Shopify

GA4

Excel

Hotjar

Job description

Company Purpose

House of Hackney is a restoration project rooted in Nature, Craft, Community and Awe! Inspired by Nature’s living systems, we use creativity and business as catalysts to regenerate our common home.

We are deeply committed to shifting from being a B Corp sustainable business to a truly regenerative one, giving back more than we take. We are a work in progress and the successful candidate will have an innovative and proactive approach in everything they do to support this commitment and our wider mission.

Role Overview

The Digital Trading Manager will own the ecommerce sales channel, operating across both Retail and Trade (B2B customers). Responsible for forecasting ecommerce sales performance and the digital content and visual merchandising execution to support that sales forecast, the role demands an understanding of both commercial and brand priorities and a proactive optimisation of the ecommerce experience to maximise performance.

This role will manage the trading calendar, the digital execution of all launches (including new season, capsules and other initiatives), optimise the digital customer journey from initial discovery to conversion, and collaborate closely with the Digital Product Manager. The responsibilities span all territories, with responsibility for two websites: the UK/Rest of World site and the North America site. The Digital Trading Manager will also oversee the Ecommerce Coordinator to ensure campaigns are executed with excellence across all digital touchpoints.

Key Responsibilities

• Execute the global ecommerce trading strategy inline with budgets and overall business ambition.
• Forecast and monitor ecommerce sales.
• Own the ecommerce lines in the company calendar; including website content areas, email and SMS campaigns, and commercial and promotional planning.
• Analyse and communicate the trajectory of ecommerce KPIs.
• Work with the Customer & Strategy Director to set KPI benchmarks and goals from analytics and competitive analysis; review and provide insight to leadership as needed.
• Visual merchandising strategy and execution, including new page suggestions for SEO and UX value, campaign planning and A/B testing using Athos (previously SearchSpring), with support from the eCommerce Coordinator.
• Oversee and coordinate product (new season and capsule collections) and brand launches, working closely with the Digital Product Manager, Merchandising, Operations and Content teams.
• Manage the search strategy (organic and paid) in conjunction with an external search consultant.
• Use analytics to make data-led decisions on initiatives that drive recruitment, repeat purchase and overall conversion.
• Collaborate with regional Trade teams and other departments to continually optimise the digital user experience; work closely with the Digital Product Manager to prioritise development updates.
• Support the team with end‑to‑end testing of new site fixes and features, liaising with the development agency.

Requirements

• 5 or more years of experience working in an ecommerce or digital team, preferably for a premium brand.
• Extensive experience operating within a CMS, preferably Shopify.
• Analytical skills, experience building weekly/monthly reports and confidence using Excel.
• Experience managing online/performance marketing channels (SEO, PPC, email, affiliates and retargeting).
• Comprehensive understanding of analysis tools such as GA4, Hotjar and CXP platforms.
• Strong business judgement and decision‑making skills; ability to identify, prioritise and articulate highest‑impact initiatives.
• Ability to identify, prioritise and articulate high‑priority tasks and longer‑term projects.
• Excellent organisational skills and attention to detail.
• Confident team player and leader, with the ability to communicate across all levels of the organisation.
• Excellent communication and interpersonal skills, oral and written.
• 22 days holiday allowance + ½ a day for your birthday + Bank Holidays.
• 4‑day week scheme opt‑in – Nature Days.
• Cycle to Work Loan Scheme.
• Payday social every month.
• At least two exciting large team gatherings per year.
• Monthly team lunches as part of our team meetings.
• Breakfast, fruit and plenty of herbal teas and coffee.
• Medicash Health and Wellbeing Services – claim back scheme.
• Opportunity to join important eco summits and protests.
• 30% discount across HOH products and first grabs on sample sale items.

Legal and EEO Statement

Our House is a home for everyone. As a culture‑led business, we aim to be an inspiring and meaningful place for people to work, and as an equal‑opportunities employer, we foster an environment in which everyone can learn, grow and be heard – regardless of age or seniority. We strive for and believe in a fully inclusive, diverse, supportive and accepting workplace. We care about people’s physical, emotional and mental wellbeing. Our Housemates are open‑minded people from a range of backgrounds and lived experiences who share our values and culture.

Unfortunately, we are not able to offer a visa sponsorship or remote working.

How to Apply

To apply, please send us your CV and a cover letter to [e-mail] using the job title as the email subject line.