Digital Operations Specialist — Wi‑Fi Rollout & Training (12m)

Haven; Hemel Hempstead; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading leisure company in Hemel Hempstead seeks a Product Support Specialist on a 12-month contract. This role focuses on providing operational support for the rollout of Holiday Home Wi-Fi, collaborating with product teams to ensure readiness. Ideal candidates will have experience in digital product support and excellent communication skills. The opportunity includes a hybrid work model, competitive salary, and various employee benefits. If you are passionate about enhancing guest experiences, we encourage you to apply.

Benefits

25 Days Holiday + Bank Holidays

Annual bonus

20% discount on holidays

Comprehensive wellbeing support

Access to corporate events

Learning and Development opportunities

Enhanced family-friendly policies

Qualifications

• Experience in a fast-paced, delivery-focused organization.
• Ability to improve guest-facing product journeys.
• Translate technical concepts into clear training materials.

Responsibilities

• Provide operational support to product squads.
• Act as the main link during national rollout.
• Maintain operational readiness materials.
• Raise awareness of product changes.
• Support early-life service stability.

Skills

Experience supporting digital products

Knowledge of Wi-Fi and connectivity services

Excellent communication skills

Ability to create digital product knowledge

Collaborative mindset

Job description

A leading leisure company in Hemel Hempstead seeks a Product Support Specialist on a 12-month contract. This role focuses on providing operational support for the rollout of Holiday Home Wi-Fi, collaborating with product teams to ensure readiness. Ideal candidates will have experience in digital product support and excellent communication skills. The opportunity includes a hybrid work model, competitive salary, and various employee benefits. If you are passionate about enhancing guest experiences, we encourage you to apply.