Digital Delivery Manager

RM plc; United Kingdom; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

A leading educational technology company in the United Kingdom is seeking a Digital Delivery Manager. This role involves managing digital projects across e-commerce platforms, collaborating with stakeholders and teams to optimize project delivery using Agile methodologies. The ideal candidate will have experience in Salesforce Commerce Cloud and WordPress, along with strong communication and analytical skills. A competitive salary and flexible working arrangements are included.

Benefits

Flexible working arrangements

Private medical healthcare

Performance-related bonus

Qualifications

• Proven track record of delivering complex web/e-commerce platforms.
• Experience with e-commerce operations including product management.
• Exceptional communication skills and ability to influence at all levels.

Responsibilities

• Oversee planning, execution, and deployment of digital projects.
• Collaborate with stakeholders to gather requirements and define acceptance criteria.
• Drive end-to-end delivery of projects using Agile methodologies.

Skills

Digital project management

Salesforce Commerce Cloud

WordPress development

Analytical skills

Communication skills

Education

Bachelor's degree in computer science or business

Project management certification (PMP/Agile)

Tools

Salesforce Reports

Google Analytics

Job description

Digital Delivery Manager – RM plc

Location: Nottinghamshire, England, United Kingdom

Overview

Would you like to help enrich the lives of learners around the world? At RM, we’ve been pioneers of education technology since 1973, providing technology and resources to the education sector, supporting over 10 million students worldwide. Our three businesses – Technology (Managed Services, Software, and Infrastructure for Schools), Assessment (Software and Services), and TTS (Educational Resources) – deliver customer‑centric solutions that improve education outcomes.

This role sits within TTS (Educational Resources) where we collaborate with teachers and educational experts to create innovative resources that engage children and inspire a lifelong love of learning.

Responsibilities

We are looking for a results‑oriented Digital Delivery Manager to oversee the successful planning, execution, and deployment of digital projects across our B2B and B2C e‑commerce platforms (Salesforce Commerce Cloud) and corporate WordPress sites.

• Requirements Gathering: Collaborate extensively with business stakeholders (Marketing, Sales, Operations, UX/UI teams) to understand customer and business pain points. Gather requirements and define clear acceptance criteria for all new features and enhancements. Ensure backlog items are clearly articulated, detailed, and readily available for execution in Agile sprints.
• Project Leadership & Execution: Drive end‑to‑end delivery of complex digital projects using Agile and Waterfall methodologies. Create detailed project plans, manage backlogs, prioritize tasks, and mitigate risks proactively. Track project budgets and control costs. Facilitate Agile ceremonies (sprint planning, daily stand‑ups, reviews, retrospectives) and own the product backlog (user stories, epics, features) for development teams.
• Team Collaboration & Guidance: Work closely with external development managers, solution architects, product owners, and QA leads to remove impediments, resolve conflicts, and foster a collaborative and high‑performing team environment.
• UX/UI Collaboration: Work closely with design and user experience teams to ensure the final product is intuitive, engaging, and delivers a best‑in‑class customer journey for both B2B and B2C users.
• Performance & Optimization: Utilize analytics, user feedback, and market research to monitor product performance, identify areas for improvement, and drive continuous optimization of key metrics (e.g., conversion rates, bounce rates, customer satisfaction).
• Platform Expertise: Maintain deep knowledge of the capabilities and functionalities of Salesforce Commerce Cloud (Business Manager, SFRA, etc.) and WordPress to maximise the platforms’ potential.
• Stakeholder Management & Communication: Act as the primary point of contact for business stakeholders across Marketing, Sales, and IT. Facilitate clear communication channels, manage expectations, provide regular status reports, and ensure alignment between technical teams and business objectives.

Required Skills and Qualifications

• Experience:
  • Digital project or delivery management with a proven track record of delivering complex web/e‑commerce platforms.
  • Strong hands‑on experience with Salesforce Commerce Cloud (B2B and B2C) and WordPress development and administration.
  • Proven experience with e‑commerce operations, including product management, pricing, promotions, and order management processes.
• Technical Skills:
  • Familiarity with deployment pipelines, continuous integration/continuous delivery (CI/CD) practices, and content management systems.
  • Experience with Salesforce‑specific tools and frameworks such as SFRA (Storefront Reference Architecture), Lightning Components/Web Components, SOQL/SOSL, and Business Manager.
• Soft Skills:
  • Exceptional communication, presentation, and interpersonal skills with the ability to influence effectively at all organisational levels.
  • Strong problem‑solving abilities, keen attention to detail, and the capacity to manage multiple competing priorities in a fast‑paced environment.
  • Strong analytical skills with experience using web analytics tools (e.g., Google Analytics, Salesforce Reports) to drive data‑informed decisions.
• Education & Certifications:
  • A bachelor’s degree in computer science, business, or a related discipline is required.
  • Project management certifications such as PMP or Agile certifications (e.g., CSM) are highly desirable.

What’s in it for you?

We offer flexible working arrangements through My Work Blend @RM, including full‑time remote options, hybrid working, and multi‑location support. Alongside a competitive salary and core benefits package (private medical healthcare, life assurance, Group Personal Pension Plan, performance‑related bonus where applicable), you may also purchase additional annual leave, join our dental plan, health assessment, cycle‑to‑work scheme, and earn a bonus for successful referrals.

Commitment to Diversity

To better reflect the society that we serve, we’re committed to building a diverse workforce and creating an inclusive and welcoming environment for all. Should you require additional support with your application or interview process, please contact us at [e-mail].

Unfortunately, we are unable to offer visa sponsorship for this role.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting