Dialler & Resource Planner: Contact Centre Forecasting

Midland Credit Management, Inc.; Kings Hill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading financial services company based in Kings Hill is seeking a Dialler and Resource Planner to manage Dialler campaigns and improve performance in the Contact Centre. You will analyze data, plan schedules, and collaborate with stakeholders to enhance efficiency. The ideal candidate will have knowledge of Dialler/SMS technology, excel skills, and strong communication abilities. This full-time role offers opportunities for career progression in an award-winning ethical organization.

Benefits

Permanent contract

Work from Kings Hill office

Well-being initiatives like yoga and massages

Qualifications

• Basic knowledge of Dialler/SMS technology.
• Excellent verbal and written communication skills.
• Intermediate Excel Skills.

Responsibilities

• Report issues with systems to Operational Teams, IT and vendors.
• Ensure strategic goals are met through forecasting and planning.
• Manage configuration items of Dialler & resource planning products.
• Analyse performance data from key tool kits.
• Send updates to stakeholders about position and schedule intentions.
• Reactively respond to underperformance and offer ideas to enhance performance.
• Assist in system testing of Dialler & Resource Planning Products.

Skills

Basic knowledge of Dialler/SMS technology

Excellent verbal and written communication skills

Intermediate Excel Skills

High level of computer literacy

Proven organisational and prioritisation skills

SQL knowledge

Excellent attention to detail

Strong problem-solving skills

Ability to build strong business relationships

Job description

A leading financial services company based in Kings Hill is seeking a Dialler and Resource Planner to manage Dialler campaigns and improve performance in the Contact Centre. You will analyze data, plan schedules, and collaborate with stakeholders to enhance efficiency. The ideal candidate will have knowledge of Dialler/SMS technology, excel skills, and strong communication abilities. This full-time role offers opportunities for career progression in an award-winning ethical organization.