Dialler Analytics Analyst - Hybrid, Impact & Insights

Virgin Money; Newcastle upon Tyne; Hybrid; GBP 31,000 - 40,000; Full time

Job summary

A prominent UK bank is seeking a Senior Analyst (Dialler) to monitor and enhance dialler strategies within the Collections team. This role involves analyzing performance metrics, designing regulatory-compliant strategies, and improving telephony processes. Candidates should exhibit strong analytical skills, a data-driven mindset, and prior experience in a similar role. This is a hybrid position requiring collaboration across various teams, allowing participation in the development of insights that impact customer experiences.

Benefits

25 days holiday per year

Private medical insurance

Competitive pension scheme

Performance-related bonus

Career training and development

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Proven experience in a Contact Centre/Collections role.
• Hands-on experience managing and optimising dialler strategies.
• Understanding regulatory requirements impacting collections strategies.
• Strong ability to analyse performance metrics.

Responsibilities

• Monitor the effectiveness of dialler strategies and call timings.
• Deliver insightful MI and performance commentary.
• Own design and implementation of dialler strategies.
• Develop telephony and process improvements for efficiencies.

Skills

Data analysis

Problem solving

Stakeholder communication

Report writing

Education

Business/numerate degree

Tools

SAS

SQL

Microsoft Office

Job description

A prominent UK bank is seeking a Senior Analyst (Dialler) to monitor and enhance dialler strategies within the Collections team. This role involves analyzing performance metrics, designing regulatory-compliant strategies, and improving telephony processes. Candidates should exhibit strong analytical skills, a data-driven mindset, and prior experience in a similar role. This is a hybrid position requiring collaboration across various teams, allowing participation in the development of insights that impact customer experiences.