Despatch Clerk

TESOL International Association; Tees Valley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A logistics company in Teesport is seeking a Despatch Clerk for a full-time position involving despatch and delivery management. Key responsibilities include ensuring accurate despatching, monitoring equipment returns, and effective communication with drivers and planning teams. The ideal candidate will have prior experience in a similar role and be proficient in Microsoft Office applications. This role offers a competitive pay rate of £12.21 per hour, with temp to perm opportunities and full training provided.

Benefits

Earn £12.21 p/h

Temp to perm opportunity

Free car parking on site

Full training provided

Qualifications

• Experience within a similar role preferred.
• Ability to follow pre-defined steps, methods, or procedures.

Responsibilities

• Ensure despatching/loading module is kept up to date.
• Efficiently and accurately despatch deliveries.
• Utilise customer systems to update despatch or delivery information.
• Monitor return of empty equipment from deliveries.
• Inform contacts of late deliveries or loading delays.
• Direct drivers to correct locations on arrival.
• Complete customer or ESL KPI's.
• Escalate unresolved issues to management.
• Stay updated with process changes on the intranet.
• Input correct trailer numbers into Isotrak for tracking.

Skills

Microsoft Windows package (Word, Excel, Outlook)

Education

GCSE grade 'C' or above in Maths and English or equivalent of 5 GCSE grade 'C' or above

Job description

Overview

Great opportunity as a Despatch Clerk for our client in Teesport, Middlesbrough. Staffline is recruiting for Despatch Clerk to join the team in Teesport. The rate of pay is £12.21 per hour. This is a full-time role, working 4 on 4 off shifts. The hours of work are 7am to 7pm.

Responsibilities

• To ensure that the despatching/loading module is kept up to date in accordance with the site processes.
• Efficiently and accurately despatch deliveries with any relevant delivery paperwork or other required information.
• To utilise customer systems to update despatch or delivery information where required.
• Monitor the return of empty equipment from deliveries.
• To ensure the delivery point and any necessary customer or 3rd party contact are made aware of late deliveries or loading delays.
• Directing drivers to the correct locations on arrival at site as required.
• Complete customer or ESL KPI's where required.
• To escalate issues to the Senior Transport Clerk or Assistant Transport Manager where unable to resolve.
• To keep up to date with news items and process updates as detailed on the ESL intranet system.
• Making sure the correct trailer numbers are inputted into Isotrak for trailer tracking.
• Monitor the service board to make sure the correct week number is on the correct trailer for depot trailers.
• Monitor and action any driver line calls for the depot.
• Liaise with drivers on the gate communication system to make them aware of site procedures before entering site.
• Liaise with the planning team to make sure all deliveries are collected on time.
• Liaise with Maxi haulage and the rail team to make the resources are available when required.
• Liaise with warehouse to supply Irish seals and making sure the paperwork is correctly endorsed.
• Issuing the rail team with correct case and cage counts daily.

Our Perfect Worker

• Experience within a similar role preferred.
• Able to use effectively Microsoft Windows package (Word, Excel and Outlook).
• Ability to follow pre-defined steps, methods or procedures.
• GCSE grade 'C' or above in Maths and English or equivalent of 5 GCSE grade 'C' or above.

Key Information and Benefits

• Earn £12.21 p/h.
• Temp to perm opportunity.
• Free car parking on site.
• Full training provided.