Deputy Manager Hemel Hempstead (0082)

Cardsdirect; Hemel Hempstead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail company in Hemel Hempstead is seeking a Deputy Store Manager to oversee store operations and enhance customer satisfaction. The ideal candidate will have a strong background in retail management, excellent customer service skills, and the ability to lead and develop a team in a high-paced environment.

Qualifications

• Progressively responsible retail experience.
• Customer service experience in a retail environment.
• Ability to manage store operations independently.

Responsibilities

• Manage the store and maximize sales.
• Deliver outstanding customer service.
• Develop and motivate the store team.
• Maintain merchandising and safety standards.

Skills

Customer service

Leadership

Communication

Planning and organizational skills

Interpersonal skills

Job description

Unit 25, The Marlowes Shopping Centre, Hemel Hempstead, Hertfordshire HP1 1DX

Permanent

30 hrs

Responsible to: Store Manager

To deputise in the Store Managers absence, to effectively manage the store, maximising sales to exceed targets.

To deliver outstanding personal customer service whilst motivating and developing the store team to do the same.

To maintain the highest possible standards of merchandising, housekeeping and general safety whilst adhering to, and enforcing, company policies and procedures.

But, most of all…. MAKE PEOPLE SMILE! Through the product, the prices and the service.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Leadership

• Setting SMART goals for the team, developing staff capability, and role modelling company best practice.
• Calm during periods of high customer volume and manages smooth transitions thereafter to keep the store operating to standard and to set a positive example for the store team.
• Displays a ‘customer comes first’ attitude by training and holding the store team accountable for delivering legendary customer service.
• Starts with integrity, honesty and knowledge that promote the culture, values and mission of Cards Direct.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to team members to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.

Planning and Execution

• Utilises existing tools to communicate clearly, concisely and accurately, to ensure effective store operations & merchandising standards.

Business Requirements

Providing functional expertise and executing functional responsibilities:

• Uses all operational tools to plan for and achieve operational excellence in the store.
• Ensures product & cash security at all times.
• Utilises all organisational tools to ensure compliance to the company Health & Safety policy at all times.

Staff Development & Team Building

Providing team members with coaching, feedback, and developmental opportunities and building effective teams:

• Challenges and inspires team members to achieve business results.
• Ensures team members adhere to legal and operational compliance requirements.
• Recognises and reinforces individual and team accomplishments

Summary of Experience

• Progressively responsible retail experience
• Customer service experience in a retail environment

Required Knowledge, Skills and Abilities

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage store operations independently
• Ability to manage effectively in a fast paced environment
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Organization and planning skills
• Good operational skills in a customer service environment
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

Core Competencies

Puts the customer first

Has a relentless focus on the customer. Understands what the customer wants and how to best deliver the experience

Works well with others

Listens and communicates well with others within Cards Direct. Creates a team environment that is positive and productive

Leads courageously

Takes personal responsibility to do the right thing, and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions. Continuously seek opportunities to improve self and others.

Achieves results

Understands what drives overall business success and is accountable to prioritise and deliver quality results.

Demonstrates knowledge of core products and processes to get results.

Stated Availability

Please tick below days you are available to work. Please note, store opening times can vary from 9-6pm (Monday to Saturday) and 10-5pm (Sunday).

Unspent criminal convictions*

Please note in the box below any unspent criminal convictions (not spent) under the Rehabilitation of Offenders Act 1974. If none, please select 'none'.

Medical Conditions*

Do you have any medical conditions, that could impact your ability to carry out the role you are applying for, that you feel we should know about? If none, please select 'none'.

If you require any reasonable adjustments for any further part of the recruitment process, please state below

I confirm that all of the information provided by me on this form is correct and accurate and I understand that if any of the information I have provided is later found to be false or misleading, any offer of employment may be withdrawn or my employment terminated.

By ticking this box, I consent to Cards Direct using and keeping the information I have provided on this application form, or elsewhere as part of the recruitment process, in accordance to the Candidate Data Policy (can be found on the Cards Direct website).

If unsuccessful, I also confirm I am happy for it to be used and kept for the purpose of future recruitment and give my permission for Cards Direct to contact me in the event of there being any other vacancies for which I may be suitable, which arise during that time