Deputy Manager

Hartford Care Ltd.; Southampton; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider in Southampton is seeking an experienced Deputy Manager to assist in the daily operations of their residential home. The ideal candidate will lead a dedicated team, ensure compliance with care regulations, and be actively involved in delivering personalized care. The role requires strong leadership, excellent communication skills, and experience in dementia care. The Deputy Manager will also carry out hands-on duties and manage operational aspects of the home. This position includes on-call duties and weekend work.

Qualifications

• Minimum NVQ/Diploma L3 qualification required.
• Experience in a residential care home setting as a manager or supervisor.
• Strong understanding of care standards and regulations.

Responsibilities

• Assist the Home Manager in day-to-day operations.
• Ensure compliance with legislation and care standards.
• Lead and inspire the staff team to deliver personalized care.

Skills

Leadership qualities

Excellent communication skills

Organizational skills

Knowledge of CQC Fundamental Standards

Person-Centered Care

Dementia care

IT skills

Education

NVQ/Diploma Level 3

NVQ/RMA/Diploma Level 5 or equivalent

Job description

The Role

An exciting opportunity has arisen for an experienced Deputy Manager who will assist the Home Manager in all aspects of the day to day running of the home, ensuring that our residents are provided with the highest possible standards of care according to their individual needs.

The Deputy Manager will assist in operational and financial aspects of the home also, ensuring the home is compliant with the relevant legislation and standards through continual monitoring and practical support. The Deputy Manager also stand in for the Home Manager across the whole range of duties in their absence.

The expectations within the role will be achieved by hands on practice and carrying out regular shifts each week. The role also includes working every other weekend and on-call duties.

We are seeking someone who can lead and inspire our dedicated staff team, to ensure we continue to provide outstanding, truly personalised care to our residents. The ideal candidate will have previous experience as a Deputy Manager in a similar setting, and must be able to demonstrate good leadership qualities, have a hands‑on approach to care, be forward thinking and have a good knowledge of the care standards legislation including Fundamental Standards.

Requirements

Essential:

• Relevant professional qualification – (minimum NVQ/Diploma L3)
• Previous management/supervisory experience within a residential care home setting
• Excellent written and oral communication skills
• Strong IT skills
• Good knowledge of CQC Fundamental Standards
• Strong understanding of the principles of Person‑Centered Care
• Recent experience and knowledge of dementia care
• Proven ability to lead, supervise, motivate and develop a team of staff
• Robust organisational skills with the ability to work under pressure
• Excellent communication skills with residents, families, stakeholders and other relevant bodies
• Evidence of recent management and administration of medication competency
• A flexible approach to working hours

Desired:

• NVQ/RMA/Diploma level 5 or equivalent management qualification
• Experience in delivering internal training for staff members
• A sound grasp of business and operational management within a large organisation

This position is subject to an Enhanced Disclosure and Barring Service (DBS) check.