Deputy General Manager — Club Ops & Service

Bada Bingo; Bristol; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading bingo operator in Bristol seeks a Deputy General Manager to ensure excellent customer service and manage day-to-day operations. The role requires flexibility to cover other sites in the South West, offering a salary up to £35,000 per annum. Key responsibilities include assisting the General Manager, coaching staff, and ensuring compliance with legal obligations. Ideal candidates will have previous management experience in customer-facing roles, a strong business awareness, and a commitment to team development.

Benefits

Help@Hand – wellbeing app

Thrive App for mental wellbeing

In-house training programs

Access to Mental Health Advocates

5 weeks annual leave plus public holidays

50% discount on bingo tickets and food

Qualifications

• Previous experience managing a team in customer service, preferably in hospitality or retail.
• Evidence of driving customer service excellence.
• Self-aware and open to feedback.

Responsibilities

• Assist the General Manager in ensuring excellent customer experience.
• Deputize for General Manager in club operations.
• Coach team members to enhance service levels.

Skills

Team management

Customer service

Business awareness

Communication

Job description

A leading bingo operator in Bristol seeks a Deputy General Manager to ensure excellent customer service and manage day-to-day operations. The role requires flexibility to cover other sites in the South West, offering a salary up to £35,000 per annum. Key responsibilities include assisting the General Manager, coaching staff, and ensuring compliance with legal obligations. Ideal candidates will have previous management experience in customer-facing roles, a strong business awareness, and a commitment to team development.