Delivery Director for Retail/CPG Industry

EPAM Systems; City of London; On-site; GBP 90,000 - 120,000; Full time

Job summary

A leading technology firm is seeking a Delivery Director in London to manage complex transformation programs in the Retail/CPG industry. The role involves overseeing project delivery, managing client expectations, and leading diverse teams. Ideal candidates will have extensive experience in project management methodologies and the ability to strategize effectively. This full-time position offers strong growth opportunities and a varied benefits package.

Benefits

Employee Stock Purchase Plan

Life assurance

Private medical insurance

Learning and development opportunities

Qualifications

• Proven experience in leading and managing teams.
• Track record of managing multiple projects from initiation to delivery.
• Familiarity with Agile, Scrum, and Waterfall methodologies.

Responsibilities

• Oversee client delivery and ensure successful project lifecycle.
• Manage client relationships and represent delivery at governance level.
• Coordinate multiple activity streams and clients.

Skills

Leadership

Project management

Agile methodology

Cloud platforms

Technical decision making

Multitasking

Job description

Delivery Director for Retail/CPG Industry

We’re looking for a highly technical, proactive and people‑smart Delivery Director with expertise in the Retail/Consumer Products industry to join our team in London. As a key member of the team, you will manage complex transformation programs, projects and multiple workstreams, working with both local and global delivery teams.

In this role, you will be accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget. You will work alongside globally renowned design, development and technology teams and play a key role in building strong business and technology relationships, taking a ‘hands‑on’ approach to define, deliver and drive a culture of continuous improvement.

Responsibilities

• Oversee end‑to‑end client delivery from initiation through the entire project lifecycle, ensuring successful delivery in line with EPAM processes.
• Manage client relationships and expectations, representing delivery at the governance level.
• Coordinate multiple activity streams and clients, ensuring seamless delivery across all aspects, including finance, sourcing, implementation and business outcomes.
• Work closely with multi‑disciplined teams of product owners, architects, engineers and quality assurance to drive estimates, delivery plans and retrospectives.
• Proactively identify and manage engagement risks, escalating major issues early on.
• Participate in business‑development efforts for both existing and new clients, continuously identifying new opportunities.
• Engage in the entire pre‑sales cycle, preparing client proposals, defining implementation and design, and presenting solution architecture and delivery statements of work.

Requirements

• Proven experience in leading and managing teams, including hiring, mentoring and performance management with the ability to provide strategic direction, set goals and ensure the team's efforts align with the organization's data strategy.
• Proven track record of successfully managing multiple complex projects simultaneously from initiation to delivery whilst prioritising tasks effectively.
• Familiarity with project management methodologies (Agile, Scrum, Waterfall) and tools.
• Experience in building and leading geographically distributed delivery teams, including working with clients' distributed teams and defining the right target operating model.
• Solid understanding of cloud platforms (AWS, Azure, GCP) and their related services.
• Hands‑on experience in technology and software engineering practices with the ability to supervise and suggest competitive technical decisions and assure a winning mix of delivery practices applied on the project.
• Ability to present delivery strategies and progress reports to executive leadership.
• Self‑motivated, reliable, able to multitask and work in a fast‑paced environment, with a strong focus on meeting deadlines.

Nice to have

• Experience in delivering large‑scale e‑commerce projects using composable architecture; e.g., commerce tools.
• Experience delivering data projects and proficiency in data management concepts, including data governance, data quality, data integration and data lifecycle management.

We offer

• EPAM Employee Stock Purchase Plan (ESPP).
• Protection benefits including life assurance, income protection and critical illness cover.
• Private medical insurance and dental care.
• Employee Assistance Program.
• Cyclescheme, Techscheme and season ticket loans.
• Various perks such as free Wednesday lunch in‑office, on‑site massages and regular social events.
• Learning and development opportunities including in‑house training and coaching, professional certifications, over 22,000 courses on LinkedIn Learning Solutions and much more.
• If otherwise eligible, participation in the discretionary annual bonus programme.
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long‑Term Incentive (LTI) Programme.
• *All benefits and perks are subject to certain eligibility requirements.

Seniority level

Director

Employment type

Full‑time

Job function

Information Technology, Project Management, and Engineering

Industries: Software Development and IT Services and IT Consulting