Defence Service Coordinator

James Fisher and Sons plc; Westhill; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A global engineering services company in Scotland is seeking a Defence Service Coordinator. You will manage and process Defence spares and repair orders, acting as the first point of contact for queries and ensuring deadlines are met. Strong communication skills and experience with ERP systems are essential. The company offers a competitive salary and benefits along with career development opportunities. Join a dynamic team dedicated to impactful work in Defence projects.

Benefits

Private Medical Insurance

Life Assurance

Cycle to work scheme

Company Pension

Early finish on Fridays

Qualifications

• Excellent communication skills, confident in building strong relationships.
• Thrives under pressure and capable of managing multiple priorities.
• Strong attention to detail combined with analytical and problem-solving skills.
• Security clearance eligibility is essential for Defence projects.

Responsibilities

• Coordinate and process Defence spares and repair orders globally.
• Act as the first point of contact for Defence service and repair queries.
• Create and archive work orders and sales orders accurately.
• Manage invoicing and prepare shipping documentation for serviced goods.

Skills

Excellent communication skills

Organised and able to meet deadlines

Proficient in Microsoft Office Suite

Analytical and problem-solving skills

Tools

ERP systems

Job description

Full-time, permanent

Please note that this role requires security checks

The Role

Join us as a Defence Service Coordinator. You’ll play a key part in assisting our Defence Diving team, ensuring they have everything they need to succeed. Your main focus will be managing and processing Defence spares and repair orders—keeping our operations running smoothly and efficiently.

What You’ll Be Doing

• Coordinate and process Defence spares and repair orders globally.
• Act as the first point of contact for all Defence service and repair queries.
• Liaise with Production and Supply Chain teams to ensure work orders remain on schedule.
• Create and archive work orders, travellers, and sales orders accurately.
• Assist with amending Defence work order BOMs and pre-raise MoD service work orders to support planning.
• Request purchase orders and expedite Defence repairs through external processes.
• Provide regular updates to customers on service and repair progress.
• Manage invoicing and prepare shipping documentation for serviced Defence goods.

What We’re Looking For

• Excellent communication skills, confident in building strong relationships and conveying information clearly.
• Thrives under pressure and capable of managing multiple priorities in a fast-paced environment.
• Highly organised with a proven ability to meet deadlines.
• Proficient in Microsoft Office Suite, including Word, Excel, and Outlook.
• Strong attention to detail combined with analytical and problem-solving skills.
• Previous experience with ERP systems is advantageous and highly valued.
• Security clearance eligibility is essential for working within Defence projects.

Why join us?

• Early finish on Fridays
• Competitive salary and benefits package aligned with experience (Private Medical Insurance, Life Assurance, Cycle to work scheme, Company Pension, etc.)
• Clear pathways for career development and organisational visibility
• Inclusive and supportive culture that values individual contributions
• Meaningful work with impact across safety, innovation, and global operations

About Us

James Fisher is a global engineering services company operating across Energy, Defence, and Maritime Transport. With a strong heritage in maritime operations, we now deliver innovative solutions in challenging environments. Our One James Fisher strategy is focused on building a unified, sustainable business within the Blue Economy, driving progress through technology, expertise, and collaboration.

James Fisher Defence (JFD), part of the James Fisher Group, is a global leader in underwater capability, delivering cutting‑edge diving, submarine rescue, and hyperbaric solutions to both commercial and defence markets. Operating worldwide, JFD is the foremost provider of submarine rescue services and a trusted name in submarine escape training. We’re also at the forefront of hyperbaric rescue innovation and a leading supplier of advanced diving equipment and saturation systems across the industry.

James Fisher and Sons are committed to taking positive action on diversity and strongly encourage applications for candidates from all backgrounds. We are proud to be a Disability Confident employer and recognise that our success depends on our talented and diverse workforce.

If this sounds like the ideal next step in your career, then click ‘apply’ now! Due to the volume of applications, we receive for our vacancies, on occasion applications may close before the deadline, so please apply early to avoid disappointment.