Debt Recovery & Community Income Officer (Hybrid)

SettleParadigm; Letchworth; Hybrid; GBP 39,000; Full time

Job summary

A community-focused housing organization in Letchworth is seeking a Neighbourhood Officer to manage and recover recharge arrears owed by tenants. The ideal candidate will have a strong background in income recovery and customer care, along with excellent negotiation skills. This position offers an annual salary of £38,331.41 and comes with flexible working options and generous leave benefits. Join a collaborative team dedicated to making a positive impact in the community.

Benefits

27 days annual leave

Enhanced family leave

Up to 10% pension contribution

Health and wellness programs

Flexible working arrangements

Colleague-led campaigns and celebrations

Qualifications

• Experience of income recovery or debt collection.
• Understanding of legal processes related to debt recovery.
• Experience of dealing with the public with high quality customer care.

Responsibilities

• Manage and recover recharge arrears owed by tenants and former tenants.
• Engage with customers to provide support and minimise debt.
• Coordinate the preparation of court documents for legal action.

Skills

Income recovery experience

Strong negotiation skills

Customer care

Communication skills

Problem-solving

Job description

A community-focused housing organization in Letchworth is seeking a Neighbourhood Officer to manage and recover recharge arrears owed by tenants. The ideal candidate will have a strong background in income recovery and customer care, along with excellent negotiation skills. This position offers an annual salary of £38,331.41 and comes with flexible working options and generous leave benefits. Join a collaborative team dedicated to making a positive impact in the community.