Customer Support Manager

Miller Homes; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A homebuilding company in the United Kingdom is seeking a Customer Support Manager to enhance the customer journey post-completion. Responsibilities include ensuring quality standards and effectively communicating with customers for a seamless transition into their new homes. The ideal candidate will possess exceptional communication skills and a passion for customer interaction, alongside the ability to address and analyze customer-reported issues efficiently. This role offers a competitive salary and additional benefits including a company car or allowance.

Benefits

26 days annual leave + public holidays + your birthday off

Opportunity to earn 10% bonus

Company car or car allowance of £5,000

Qualifications

• Proven ability to manage customer journeys post-completion.
• Excellent communication skills to engage effectively with customers.
• Ability to analyze and address defects reported by customers.

Responsibilities

• Own the customer journey after home completion.
• Ensure all new homes meet quality standards.
• Communicate with customers to facilitate smooth settling in.

Skills

Understanding of the New Homes Quality Code

Natural and engaging communication style

Ability to handle difficult customers

Job description

Customer Support Manager - Hampshire / West Sussex

Salary: £Competitive

Location: Southern

Posting date: 13 Jan 2026

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and დონოხpartner prosper.

Responsibilities

• To be the owner of the customer journey post completion, delivering a world class customer experience.
• Utilise the pre‑completion checklist to ensure that all new homes are at the quality standard Miller Homes, our customers and the New Homes Quality Code.
• Communicate with customers after their move in, to ensure they have no concerns and are settling into their new home seamlessly
• To meet and હેઠળ carry out a fair analysis of defects reported by our customers and ensure work is attended to within the timescales agreed and in accordance with the service level agreements in place

Requirements

• Understanding of the New Homes Quality Code
• General knowledge of NHBC Technical Requirements/Guidelines is essential
• M ust have a natural and engaging style of communication , with a passion and desire for customer interaction and the ability to build trust with customers and contractors alike
• Able to deal with difficult customers, clients and situations calmly and professionally

What we offer

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company car or car allowance of £5,000

How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

(No Agencies Please)

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