Customer Support & Fleet Booking Specialist

Flexerent; Inverness; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading vehicle rental company in Inverness is seeking a motivated Customer Assistance Representative to deliver exceptional service. You'll manage bookings and build customer relationships, driving the business's growth. Qualified candidates should possess strong communication skills and a Full UK/Iris Manual Driving Licence. This role offers structured career development, a Monday to Friday schedule, generous leave, and comprehensive benefits including employee perks such as discounts on car hire.

Benefits

Competitive salary

Structured career development

Generous leave

Employee perks such as discounts on car hire

Qualifications

• Experience handling enquiries via email, phone, and in-person.
• A Full UK / Irish Manual Driving Licence is required.
• Ability to pass a security check (criminality, financial, and employment references).

Responsibilities

• Deliver exceptional customer service in person, by phone, and via email.
• Manage vehicle bookings and fleet systems.
• Build strong customer relationships and support account management.

Skills

Strong communication and customer care skills

Business-level IT skills (Excel, Outlook)

Flexible approach to work

Job description

A leading vehicle rental company in Inverness is seeking a motivated Customer Assistance Representative to deliver exceptional service. You'll manage bookings and build customer relationships, driving the business's growth. Qualified candidates should possess strong communication skills and a Full UK/Iris Manual Driving Licence. This role offers structured career development, a Monday to Friday schedule, generous leave, and comprehensive benefits including employee perks such as discounts on car hire.