Customer Support Executive — Growth & Flexible Hours

Chip Financial Ltd; City of London; Hybrid; GBP 25,000; Full time

Job summary

A growing fintech startup is seeking a Customer Support Executive to enhance customer experience. You will address queries via various channels, troubleshoot technical issues, and actively participate in app development. Ideal candidates are flexible, resilient under pressure, and possess strong written and verbal communication skills. The role offers a salary of £24,762 with performance bonuses and a range of benefits in a vibrant work environment.

Benefits

Discretionary bi-annual bonus up to 10% (cash)

Private medical insurance

Cycle to work scheme

28 days holiday plus bank holidays

Annual training budget

Company laptop

Flexible working arrangements

Employee Assistance Programme

Qualifications

• Flexibility to work between 8am and 10pm on a shift basis.
• Ability to manage multiple tasks effectively.
• Strong interest in Chip and its mission.

Responsibilities

• Handle queries via live chat, email, and social media.
• Troubleshoot technical issues for better user experience.
• Report bugs and UX issues to enhance the app.

Skills

Customer care

Technical Troubleshooting

Task Prioritization

Pressure Management

Verbal Communication

Written Communication

Job description

A growing fintech startup is seeking a Customer Support Executive to enhance customer experience. You will address queries via various channels, troubleshoot technical issues, and actively participate in app development. Ideal candidates are flexible, resilient under pressure, and possess strong written and verbal communication skills. The role offers a salary of £24,762 with performance bonuses and a range of benefits in a vibrant work environment.