Customer Support Coordinator

Johnson Controls; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global technology company located in Manchester is seeking a Customer Support Coordinator to join their dynamic team. The role involves ensuring outstanding customer service by coordinating communication, handling administrative tasks, and supporting internal processes. The ideal candidate should possess strong communication skills, be tech-savvy, and have a customer-first mindset. The company offers competitive salary, generous leave, and career development opportunities.

Benefits

Competitive Salary

Generous Leave

Holiday Purchase Scheme

Pension plan (up to 7% employer match)

Life assurance

Employee assistance program

Referral scheme

Exclusive Discounts

Career Development

Free Onsite Parking

Dress Down Fridays

Qualifications

• Excellent customer service skills and able to handle admin tasks.
• Experience coordinating communication with teams and managing schedules.
• Detail-oriented with a strong problem-solving ability.

Responsibilities

• Handle admin tasks and maintain accurate records.
• Coordinate communication with internal and external teams.
• Support internal processes and contribute to team activities.
• Promote our brand and provide accurate product information.

Skills

Customer-first mindset

Strong communication skills

Organised

Adaptable

Calm under pressure

Tech-savvy

Multitasking

Job description

Customer Support Coordinator – Join Our Dynamic Team!

Are you a natural organizer with a passion for delivering top-tier customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you on our team!

What You’ll Do

As a Customer Support Coordinator, you’ll play a key role in ensuring our customers receive outstanding service. You will:

• Handling admin tasks and maintaining accurate records
• Coordinating communication with internal and external teams
• Supporting internal processes and contributing to team activities
• Promoting our brand and providing accurate product info
• Assisting with ad hoc tasks and suggesting process improvements
• Managing schedules, rescheduling work, and supporting service managers
• Using portals and tools to help meet team KPIs

What we offer

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours)
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits:
  • Pension plan (up to 7% employer match)
  • Life assurance
  • Employee assistance program
  • Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle-free commuting
• Dress Down Fridays: Casual attire to wrap up the week

What We’re Looking For

We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.

Essential Skills

• ✔ Customer-first mindset and strong communication skills
• ✔ Organised, adaptable, and calm under pressure
• ✔ Tech-savvy and able to multitask
• ✔ Able to manage workloads and meet KPIs

Preferred Skills

• 🔹 Experience in the security industry
• 🔹 Planning/scheduling experience or GANT-based tools

If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team!