Customer Supply Chain Advisor

Lantmannen Unibake; Great Harrowden; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading bakery product company based in Great Harrowden is seeking a Customer Supply Chain Advisor to manage customer orders, resolve queries, and maintain service quality. The ideal candidate will possess strong communication and IT skills, with experience in supply chain or customer service. In this full-time role, you will collaborate with various teams to ensure operational efficiency and customer satisfaction. Join us to contribute to a dynamic environment focused on teamwork and excellence.

Qualifications

• Proven experience in customer service or supply chain environments.
• Ability to work under pressure and meet tight deadlines.
• Proactive, self-motivated, and able to work independently.

Responsibilities

• Manage customer orders and resolve queries promptly.
• Maintain accurate data in ERP systems.
• Collaborate with cross-functional teams for service improvement.

Skills

Strong communication skills

High IT literacy (Excel & Word)

Customer care awareness

Analytical and numerate

Tools

ERP/MRP systems (AX12)

SharePoint

OneDrive

Job description

Location: Bedford (Wallis Way, MK42) occasional travel to 3PL sites and customer meetings

Contract: Permanent, full‑time (37.5 hours, Monday–Friday; occasional rota-based weekend/out‑of‑hours with time in lieu)

About Lantmännen Unibake

We take responsibility from field to fork—bringing great bakery products to customers across retail and foodservice. Our employer brand is built on responsibility, collaboration and care, and we’re committed to being a great place to work.

The opportunity

As a Customer Supply Chain Advisor, you’ll own a portfolio of customers, acting as their main point of contact to process orders, resolve queries and keep service performance on track. We’re looking for someone who brings more than just skills – we want a team player with strong interpersonal skills, and the ability to work collaboratively within a team‑oriented environment. You’ll work closely with Account Managers, Planning, NPD, 3PL partners and Credit Control to keep data accurate, stock flowing and customers happy.

What You’ll Do

• Manage a defined customer base: process orders, handle queries and meet tight timeframes and KPIs.
• Maintain master data and pricing in our ERP (AX12/Dynamics AX) and support promotions/campaigns.
• Download and validate EDI orders; raise/correct errors; manage invoices via customer purchasing sites.
• Prepare accurate delivery documentation for hauliers; book/organise transport, monitor MOQs and budgets.
• Collaborate cross‑functionally and with 3PL/warehouses; attend service reviews and help improve ways of working.
• Produce weekly/monthly customer service reports; support transfer orders to maintain stock levels.
• Investigate and resolve invoice and stock queries with EDI & Stock Control teams; provide cover across the team.

What You’ll Bring

• Strong communication (written & verbal), professional phone manner and customer‑care awareness.
• High IT literacy, Excel & Word (intermediate); confident with ERP/MRP systems (AX12 experience a plus)
• Numerate, analytical, proactive and self‑motivated able to work independently and as part of a tight‑knit team.
• Experience in customer service/sales office/supply chain environments, working accurately under time pressure
• Helpful extras: exposure to palletised product shipping; comfort with SharePoint/OneDrive/Copilot; understanding of EDI and ExFlow.
• Flexibility: We recognise peaks (earlier starts/later finishes) and give back where possible
• Ready to apply?

If you’re driven, detail‑oriented and enjoy keeping complex operations running smoothly, we’d love to hear from you.

We’re an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all team‑mates.