Customer Success & Upsell Advisor

Sunbelt Rentals; Southampton; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading equipment rental provider in the UK is looking for a Customer Service Advisor. In this role, you'll manage customer orders and build strong client relationships by providing top-quality service. An ideal candidate will have proven experience in customer service, especially in inbound sales inquiries. The company offers a competitive rewards package including a generous holiday allowance, life assurance, and recognition awards, ensuring a fulfilling work environment with continuous personal development and support.

Benefits

Generous holiday allowance

Life assurance

Employee recognition awards

Company pension scheme

Qualifications

• Experience in handling inbound order/sales enquiries and satisfying customers.
• Ability to engage and build relationships with both internal and external customers.
• Commitment to continuous improvement and adaptability in a fast-paced environment.

Responsibilities

• Manage customer orders from inquiry to feedback.
• Build relationships with customers and provide excellent service.
• Identify and maximize upselling opportunities.

Skills

Proven experience in a Customer Service role

Exceptional communication skills

Good level of computer literacy in MS Office

Job description

A leading equipment rental provider in the UK is looking for a Customer Service Advisor. In this role, you'll manage customer orders and build strong client relationships by providing top-quality service. An ideal candidate will have proven experience in customer service, especially in inbound sales inquiries. The company offers a competitive rewards package including a generous holiday allowance, life assurance, and recognition awards, ensuring a fulfilling work environment with continuous personal development and support.