Customer Success Manager - Telematics

Aviva Direct Ireland Limited; Bristol; Hybrid; GBP 45,000 - 55,000; Full time

Job summary

A leading insurance provider is seeking a Customer Success Manager in the UK to lead initiatives in telematics and customer satisfaction. The role involves turning data into actionable insights, managing relationships with cross-functional teams, and designing programs to enhance road safety. Ideal candidates will possess experience in motor insurance and the ability to influence and lead change in a fast-paced environment, as well as strong communication skills and stakeholder management expertise.

Benefits

Salary circa £45,000-£55,000

Bonus opportunity up to 10%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Parental and carer’s leave

Flexible benefits including sustainability options

Paid volunteering days

Qualifications

• Experience in motor insurance, especially telematics.
• Ability to turn data into actionable insights.
• Proven experience managing relationships with stakeholders.

Responsibilities

• Monitor telematics programme performance and spot trends.
• Work with teams to resolve issues and shape new features.
• Design coaching programmes using telematics insights.

Skills

Strong commercial awareness

Confident analytical skills

Excellent communication skills

Stakeholder management

Ability to lead change

Job description

Customer Success Manager – Telematics

Salarycirca£45,000-£55,000

Location:Norwich, Bristol, Leeds, London

This isa great jobfor someone wholoves turning data into action, building strong relationships, and shaping safer driving outcomes.

It’s ideal for someone with experience in motor insurance—especially telematics—who’sready to step up, influence change, and work closely with analytics,operationsand product teams to make a measurable impact.

Ready to make an impact? Join our award-winning team and take your career to the next level!

A bit about the job:

In the role you will monitor telematics programme performance to spot trends, risks and opportunities, and share clear reports that highlight improvements and next steps. You’ll work with product, underwriting, technical and operations teams – plus our telematics partners – to resolve issues, optimise solutions and shape new features and strategies. You’ll also design driver coaching programmes that use telematics insights to spark positive behaviour change, improve roadsafety and keep compliance on track.

Skills and experience we’re looking for:

• Strong commercial awareness and a solid understanding of the personal lines motor market, ideally including telematics.
• Confident analytical skills and the ability to turn data into clear, actionable insights.
• Excellent communication and relationship building skills.
• Proven stakeholder management and the ability to influence at pace.
• Comfortable challenging the status quo, leading change and managing multiple priorities.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salarycirca £45,000-£55,000 (depending on location, skills, experience, and qualifications).
• Bonus opportunity -10% of annual salary, actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days.
• Aviva-funded Private Medical Benefit to help you get expert support when you need it.
• Make your money go further - up to 40% discount on Aviva products, and other retailer discounts.
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme.
• Brilliantly supportive policies including parental and carer’s leave.
• Flexible benefits to suit you, including sustainability options such as cycle to work.
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others.
• We take your wellbeing seriously with lots of support and tools.

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to [e-mail].