Customer Success Manager (CSM-25)

Seopa Ltd; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading comparison service provider in Belfast is seeking a dedicated Account Manager to manage key customer accounts and drive business growth. The successful candidate will have at least 5 years in account management, strong communication skills, and a background in technology or financial services. This role offers a competitive salary and benefits including private medical insurance and hybrid work options.

Benefits

Private medical insurance

Life assurance

Pension with annual review

Health cashback plan

Hybrid working arrangements

Cycle to work scheme

Access to online learning system

Qualifications

• Minimum of 5 years in account management role.
• Experience in technology or financial services.
• Proficiency in MS Excel.

Responsibilities

• Manage strategic customer accounts to develop relationships.
• Negotiate terms for product lines and accounts.
• Identify new business growth opportunities.

Skills

Customer interaction

Communication

Account management

Analytical skills

Planning and organization

Education

Degree in business or IT

Tools

MS Office

CRM

Google Analytics

Job description

Working in our EB1 business team, the role provides the opportunity to take ownership of existing high value accounts with insurance and/or utility providers whose products are hosted on our price comparison websites. The role involves onboarding new partners/customers and developing successful, long-term relationships.You will use your partner management experience to maximise the success of Seopa and your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts.

In this role you will:

• Manage multiple key strategic customer accounts, meeting with account contacts to develop effective working relationships and identify potential new sales opportunities and solutions for existing customers
• Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts.
• Pursue new business growth by identifying untapped opportunities through current partner accounts and proactive market research
• Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
• Mentor, coach and motivate junior team members.
• Implement new processes and strategies and evolve existing procedures
• Maintain an up to date and strong understanding of the market and customers to anticipate, identify and drive opportunities for growth, based on a thorough knowledge of Seopa product lines, plans, and your customers’ current, and potential future needs.
• Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner
• Onboard new customers, liaising with other teams to ensure a smooth process
• Monitor and report on business activities and provide accurate and timely reports to customers and Seopa business managers and stakeholders.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

Personal Specification – the successful candidate will be:

• Determined and eager to embrace new experiences and responsibilities.
• A confident and empathetic communicator able to understand other’s points of view
• Thrive on customer interaction and comfortable dealing with senior company executives.
• A natural planner with an organised mindset and approach to work
• Degree in a business or IT field, ideally with a 2:1 or equivalent or relevant experience in this sector.
• 3 grades ‘B’s or above at A-Level are desirable although not essential.
• Minimum of 5 years’ experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background
• Experience of managing and maximising the profitability of multiple B2B relationships
• Experience of working in a target driven environment
• Excellent analytical and data interpretation skills
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self-educate
• Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.
• Experience in an IT, e-commerce, fintech, financial services or price comparison environment
• An appreciation of web/software development
• Experience of CRM and Google Analytics would be beneficial.

Must be eligible to live and work in the UK and can identify with and commit to our company values:

SMART
We are innovative and strategic
We find better ways to do things
EFFICIENT
We maximise productivity and value for money
We minimise waste and duplication
OPEN
We are one team – diverse, loyal and respectful
We welcome new ideas, challenge and change
PASSIONATE
We are ambitious, positive and driven
We celebrate the success of our company and colleagues
ACCOUNTABLE
We are responsible, trustworthy and dependable
We do what we say we will

Remuneration:

Seopa offers a competitive salary and benefits package, including:

• private medical insurance
• life assurance
• pension and opportunity for annual pension review
• health cashback plan
• hybrid working arrangements
• additional service-related holidays
• option to buy additional holidays
• cycle to work scheme
• full access to online learning system

About Seopa

This is an excellent time to join our multi-award-winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like-minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home.
An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in creating and hosting insurance, finance and utility price comparison engines. In addition to providing our software and systems to other companies, we operate our own insurance comparison brands – Quotezone.co.uk and CompareNI.com.
Used by millions of customers annually, our systems enable insurance providers to secure business within their target markets and empower consumers to easily identify those providers who meet their financial product requirements at market leading prices. Our Affinity Partnership arrangements facilitate other companies to increase the range of services offered (and revenue generated) via their websites. Our products are used by over 400 financial partners in the insurance, finance and utilities industry.
Our success is recognised by a series of awards including six consecutive Deloitte Technology Fast 50 awards, a Deloitte EMEA Technology Fast500 award, several prestigious Deloitte Best Managed Companies awards (2017, 2018, 2019), three Gold Standard Best Managed Companies awards (2020, 2021 and 2022) and Platinum Best Managed Companies award 2023, 2024 and 2025.