Customer Success Manager

ReliaQuest, LLC; Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading AI cybersecurity company in Greater London is seeking a Customer Success Manager (Account Manager) to drive results for assigned customers. This role focuses on relationship management, ensuring clear communication with teams, and facilitating executive presentations. Candidates should possess a Bachelor's degree, at least one year of account management experience, and strong problem-solving skills. The position offers generous benefits including paid time off, competitive compensation, and extensive training.

Benefits

Generous Paid Time Off

Competitive compensation

Tuition and certification reimbursement

Employer supplemented medical, dental, and vision coverage

In-depth technical and leadership training

Mental and physical wellness benefits

Free lunch on Fridays

Qualifications

• 1+ year of account management experience or related.
• Ability to present to audiences from End-Users to C-Level Executives.
• Exceptional organization and prioritization skills.

Responsibilities

• Become a subject matter expert on assigned customers.
• Serve as the main contact for customer relationship development.
• Prepare and facilitate presentations to senior executives.

Skills

Account management

Communication

Problem-solving

Sales experience

Emotional intelligence

Agility

Education

Bachelor's degree or higher education

Tools

MS Word

MS Excel

PowerPoint

OneNote

JIRA

SNOW

Job description

Customer Success Manager (Account Manager) page is loaded## Customer Success Manager (Account Manager)locations: London Officeposted on: Posted Yesterdayjob requisition id: R14892**Why it’s worth it:****The everyday hustle:*** Become a subject matter expert on assigned customers, their organization, reporting structure, and initiatives to help drive results.* Serve as the main point of contact for internal and external teams, ensuring that the customer relationship develops and evolves as business needs change.* Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to the more technical teams.* Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer’s journey to security confidence.* Prepare and facilitate in-depth presentations (Executive Business Reviews) to senior executives, demonstrating progress and return on their investments with ReliaQuest.* Identify and recommend opportunities for expansion based on your understanding of the ReliaQuest solution and the customer’s needs.* Own 110% contract renewal and upsell.* Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery.* Completed Bachelor's degree or higher education.* Proficient with MS Word, Excel, PowerPoint, and OneNote.* At least one year of account management experience or related.* Experience in sales with the ability to learn/apply complex technical concepts.* Exceptional organization skills and ability to prioritize.* Strong emotional intelligence and ability to work effectively with others.* Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams.* Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers.* Strong problem-solving skills and ability to identify unique solutions to complex problems.* Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication.* Ability to demonstrate good attitude, energy, and effort.* Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.* Experience presenting and engaging with audiences ranging from the End-User to C-Level Executives.* Experience consulting with customers to understand their unique and specific pain points and help produce a compelling business case to solve them.**Who We Are**ReliaQuest is one of the largest and fastest-growing AI cybersecurity companies in the world, solving one of the greatest technical challenges of our generation. Our Agentic AI security operations platform, GreyMatter, helps security teams detect, contain, investigate and respond to cyber threats in less than 5 minutes. With industry-leading AI technology and over 80 patents making up the GreyMatter platform, ReliaQuest Makes Security Possible for thousands of the most trusted enterprise brands in the world.**World-Class Benefits**To make security possible for our customers, it starts with our commitment to our people. We inspire every individual to be the best that they can be and provide the tools necessary to get there. ReliaQuest isn’t a job, it’s a calling under-pinned by a growth mindset. We provide training starting on day one—aligned to professional, technical, leadership advancement and complemented by ongoing mindset coaching.• Generous Paid Time Off plan• Competitive compensation plans• Tuition and certification reimbursement• Employer supplemented medical, dental, and vision coverage• In-depth technical and leadership training to assist with career advancement• Additional mental and physical wellness benefits• Free lunch on Fridays!ReliaQuest is an equal opportunity employer. ReliaQuest is a drug-free workplace.