Customer Success Manager

Alertacall Ltd; Warrington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A growing service provider is seeking a Customer Success Manager to enhance client relationships and drive product adoption. This role involves managing key accounts and ensuring clients achieve maximum value. The ideal candidate will possess excellent listening skills, project management abilities, and a knack for sales. This is a full-time, permanent position based in Warrington, requiring travel across the UK. Join an award-winning company and make a difference for those in need.

Qualifications

• Ability to listen to clients effectively.
• Experience managing key accounts and driving projects forward.
• Proven success in sales and customer engagement.

Responsibilities

• Drive adoption and engagement for key clients.
• Manage customer lifecycle from onboarding to renewal.
• Act as a trusted advisor to clients and residents.

Skills

Listening skills

Relationship management

Project management

Sales skills

Customer engagement

Job description

Due to substantial growth over the last 12 months, Alertacall is hiring again – and we’d love you to consider joining our team.

The Purpose of the Role

Do you know how to really listen to a client? Can you build super relationships and manage ‘key accounts’? Are you able to drive projects forward to ensure customers use every single feature of a product or service to maximise its potentially incredible impact on them? And, do you know how to sell and get people excited about the benefits of new innovation?

Alertacall is a successful, growing business, providing services that help tens of thousands of older and higher-needs people feel safe, connected and informed. Working primarily with social housing and retirement living providers, the Customer Success Manager (CSM) will be responsible for driving adoption, engagement and happiness for our clients from the very moment our services are installed, all the way through to ensuring a contract renewal.

The CSM will be responsible for a portfolio of key clients, ensuring that clients and customers achieve maximum value from our solutions, leading to strong product adoption, advocacy, long‑term account growth, and retention. You will manage the complete customer lifecycle, from onboarding through to adoption, enablement, and identifying opportunities for contract expansion. You will act as a trusted advisor to both our social housing clients and the residents they support.

If you think this sounds like you, and if you’re excited about the challenge of working in a busy, growing company that has won national awards, then we’d love to hear from you.

We can promise you a challenge, one within which you’ll have the opportunity to thrive and grow – and ultimately a huge sense of satisfaction in helping those who need it most.

• Full-time.
• Permanent.
• Monday-Friday.
• Driving Licence essential, the role will involve travel around the UK.