Customer Success Manager

Green Recruitment Company; England; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A leading consultancy in renewable energy is seeking a passionate Customer Success Manager to build strong relationships with clients. In this fully remote role, you will ensure clients receive exceptional service and support throughout their journey. Ideal candidates will have over 2 years of experience in a customer-facing role, excellent communication skills, and a genuine interest in sustainability. The role offers flexible hours and a chance to contribute to meaningful projects in the renewable sector.

Benefits

Flexible hours

Ongoing training and development

Competitive salary and benefits

Mission-driven team culture

Qualifications

• 2+ years' experience in a customer-facing role.
• Proven ability in relationship building and client engagement.
• Experience in consultancy or renewable energy environments is preferred.

Responsibilities

• Build strong, trust-based relationships with clients.
• Act as the primary point of contact post-sale.
• Proactively monitor project progress and client satisfaction.
• Collaborate with technical teams to meet client goals.
• Identify opportunities for upselling services.

Skills

Communication skills

Relationship-building

Organisational skills

Interest in sustainability

Job description

We’re a fast-growing consultancy at the forefront of the renewable energy transition, partnering with clients across the UK to help them achieve ambitious sustainability goals. Our work spans solar, wind, energy efficiency, and decarbonisation strategies – and we're proud to help shape a cleaner, greener future.

Now, we’re looking for a Customer Success Manager who’s passionate about renewables, understands the value of long-term relationships, and thrives on ensuring clients receive exceptional service and results.

The Role

As our Customer Success Manager, you’ll be the go-to contact for our clients, making sure they’re supported, informed, and set up for success across every stage of their journey with us.

You will:

• Build strong, trust-based relationships with clients across various sectors

• Act as the primary point of contact post-sale, ensuring smooth onboarding and delivery

• Proactively monitor project progress and client satisfaction

• Collaborate with technical teams to ensure clients’ goals are met

• Identify opportunities for upselling or expanding our services

• Travel to client sites across the UK as needed (typically once or twice a month)

What We're Looking For

• 2+ years’ experience in a customer-facing role, ideally within a consultancy or renewable energy environment

• Excellent communication and relationship-building skills

• Organised, proactive, and able to juggle multiple priorities

• A genuine interest in sustainability and renewable energy

• UK-based and willing to travel occasionally to client sites

What We Offer

• Fully remote working with flexible hours

• The chance to work in a mission-driven team making a tangible impact

• Ongoing training and development opportunities

• Competitive salary and benefits

• A collaborative, purpose-led culture where your voice matters