Customer Success Associate

SecurityHQ; City of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A global cybersecurity firm is seeking a Customer Success Associate to manage client relationships and ensure clients gain value from services. The ideal candidate will have experience in customer success, excellent communication skills, and familiarity with cybersecurity concepts. This hybrid role is based in Canary Wharf, London.

Qualifications

• 1–3 years’ experience in Customer Success or Account Management within the Cyber space.
• Experience supporting renewals and structured success planning.

Responsibilities

• Acting as the main point of contact for assigned accounts.
• Understanding client goals and creating tailored success plans.
• Supporting Quarterly Business Reviews (QBRs).
• Building and executing renewal strategies.
• Spotting upsell and cross-sell opportunities.

Skills

Strong communication skills

Adaptability

Problem-solving

Tools

Cybersecurity concepts (SIEM, EDR)

Job description

Job Description

As our Customer Success Associate, you’ll take ownership of day-to-day relationships across a portfolio of accounts, ensuring clients see measurable value from our services. You’ll play a key role in driving renewals, identifying growth opportunities, and coordinating with internal teams to deliver outstanding results.

We’re looking for someone who’s adaptable, proactive, and excited to help shape a newly established department. If you thrive in a fast-paced environment and enjoy solving problems collaboratively, we’d love to hear from you. This is a hybrid role located in our Canary Wharf office.

Responsibilities

• Acting as the main point of contact for your assigned accounts
• Understanding client goals and creating tailored success plans
• Supporting Quarterly Business Reviews (QBRs) with insights on posture, risk, KPIs, and improvement actions
• Building and executing renewal strategies, forecasting risks, and ensuring timely renewals
• Spotting upsell and cross-sell opportunities
• Driving product adoption and engagement using proven playbooks
• Preparing clear executive updates and contributing to QBR materials
• Championing service value and client satisfaction

About SHQ

SecurityHQ is a global cybersecurity company. Our specialist teams design, engineer and manage solutions that do three things: Promote clarity and trust in a complex world. Build momentum around improving security posture. And increase the value of cybersecurity investment within organizations. Free from limitations, and inclusive of all requirements, we focus on defending today, while mitigating the risks of tomorrow. And into the future. Our solutions are tailored to our customers and their unique context. Around the clock, 365 days per year, our customers are never alone. SecurityHQ – We’re focused on engineering cybersecurity, by design.

Job Reference Number

UK001

Qualifications

• 1–3 years’ experience in Customer Success or Account Management (Within the Cyber space)
• Strong communication skills, with confidence in executive-level and technical conversations
• Experience supporting renewals and structured success planning in the Cyber space.
• Familiarity with cybersecurity concepts such as SIEM and EDR, and managed security services