Customer Success Architect — Scale & Value

Syntasso Kratix Enterprise; Greater London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A technology company in Greater London seeks a Customer Success Leader to partner with senior management. This role involves shaping customer engagement strategies, leading workshops, and evolving the Customer Success organization. The ideal candidate excels in Agile practices and has effective facilitation skills. You will bridge teams to ensure continuous improvement in customer interactions, contributing to overall business success. Join a collaborative work environment that promotes curiosity and balance in a hybrid model.

Benefits

35-hour work week

Hybrid working model

Learning sessions

Qualifications

• Skilled in facilitating remote and in-person workshops.
• Comfortable leading client engagements and mentoring teams.
• Experienced in Agile and Lean environments, especially Kanban and XP.
• Strong at defining and prioritizing product features.
• Deep understanding of Lean Startup principles.

Responsibilities

• Facilitate remote workshops and technical sessions.
• Lead Proof of Value engagements guiding structured decisions.
• Evolve and scale the Customer Success function.
• Bridge Sales, Product, and Support teams for insights.

Skills

Facilitating remote sessions

Leading client engagements

Agile methodologies

Lean principles

Communication skills

Job description

A technology company in Greater London seeks a Customer Success Leader to partner with senior management. This role involves shaping customer engagement strategies, leading workshops, and evolving the Customer Success organization. The ideal candidate excels in Agile practices and has effective facilitation skills. You will bridge teams to ensure continuous improvement in customer interactions, contributing to overall business success. Join a collaborative work environment that promotes curiosity and balance in a hybrid model.