Customer Services Technician

Miller Homes; South Derbyshire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent housebuilder is seeking a Customer Services Technician to handle multi-trade tasks in the South Midlands region. The role emphasizes delivering exceptional customer service while adhering to safety and operational standards. Candidates should be multi-skilled, with a background in joinery and construction, along with the ability to maintain strong relationships with clients and team members. Competitive salary, bonuses, and generous leave package are offered.

Benefits

26 days annual leave + public holidays + your birthday off

Company contributes 6.5% towards pension

Qualifications

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled with sound knowledge of joinery, plaster patching, painting and decorating.
• Ability to form strong professional relationships.

Responsibilities

• Carry out multi-trade remedial tasks in occupied/unoccupied properties.
• Liaise with the Central Office Hub for task updates.
• Ensure smart appearance and relevant protective gear.

Skills

Customer Service Excellence

Multi-skilled tradesman

Job description

About the role

At Miller Homes we are building homes in a way which allows us to build better places for people to belong to, better homes for customers and better places for communities to thrive and nature to prosper. We are also creating a better working environment for our people. We create better places where people and planet prosper.

We are looking to recruit a Customer Services Technician to join our team in the South Midlands region. The role will see you carry out multi-trade remedial tasks in occupied/unoccupied properties in a safe, resourceful and workmanlike manner, and uphold the core values of the Miller Homes business in relation to the much coveted excellent levels of Customer Service we deliver being ‘the face’ of Miller Homes Customer Service in the field.

RESPONSIBILITIES:

• Carry out work diligently and safely in line with the company SH&E Management System
• To liaise directly with the Central Office Hub to provide status reports of on-going and completed tasks
• Always be of smart appearance and ensuring having the relevant footwear, and protection to the same, appropriate to the task assigned to, prior to entering and working in occupied properties
• To obtain signed satisfaction/completion notifications from our customers following completion of remedial tasks, where possible

REQUIREMENTS:

• Experience in a similar role, ideally with another housebuilder.
• Multi-skilled. To have a sound knowledge of joinery, general labouring and bricklaying, general plaster patching, painting and decorating
• To offer courteous, exemplary and efficient customer service at all times
• Able to form strong professional relationships and liaise regularly with different disciplines within the business to assist you achieve your daily goals

WHAT WE OFFER:

• Competitive basic salary
• 26 days annual leave + public holidays + your birthday off
• Opportunity to earn 10% bonus
• Company contribute 6.5% towards pension, plus other benefits

How to apply

Please submit your Curriculum Vitae and covering letter ideally including details of your current salary and notice period.

This job advert will close as soon as sufficient applications have been received, and therefore you should apply for this job as soon as possible.

(No Agencies Please)

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