Customer Services Advisor

Tonbridge and Malling Borough Co; Tonbridge; On-site; GBP 40,000 - 60,000; Part time

Job summary

A local council in Tonbridge is seeking a part-time Customer Services Advisor to provide excellent multi-skilled customer service. Your responsibilities will include supporting residents via telephony, assisting in the Tourist Information Centre, and engaging in weekend and bank holiday rotations. Ideal candidates will have GCSEs in maths and English, experience in public services, and proficient IT skills. Ongoing training and support will be provided. Closing date for applications is 25/01/2026.

Qualifications

• Experience in providing customer-focused, front-line public inquiry service.
• Prepared to assimilate and retain a large amount of information quickly.
• Ability to demonstrate a 'can-do' approach to work.

Responsibilities

• Support telephony service to residents providing excellent customer service.
• Assist at the Tonbridge Tourist Information Centre and Castle Attraction.
• Participate in weekend and bank holiday rotation.

Skills

Customer service

Microsoft Word

Microsoft Excel

IT skills

Education

GCSE grade C in maths and English (or equivalent)

Job description

Location:

Tonbridge Castle

Contract:

Permanent

Working Pattern:

Hours:

21.25 hours per week.

DBS Check:

Yes

Closing Date:

25/01/2026 at 23:55

Reference:

CS/26/328888

We currently have an exciting opportunity for a Customer Services Advisor to join our team based at Tonbridge Castle.

Reporting to the Tonbridge Castle, Events & Customer Services Manager, you will undertake a customer facing role supporting our telephony service to residents providing excellent multi skilled customer service across all access channels as well as Tonbridge Tourist Information Centre, Castle Attraction and Conference Centre.

Educated to GCSE grade C standard or above in maths and English (or equivalent), you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you excellent ongoing training and support.

This is a part time vacancy, and our offices are open seven days a week.

This role requires a Basic DBS check which will be obtained by The Council as part of your pre-employment checks.

Weekend and bank holiday rotation Approx 1 in 5

Monday 7.5hrs – 9am to 5pm (30min lunch)

Tuesday 7.5hrs – 9am to 5pm (30min lunch)

Wednesday – 9am to 3.45pm (30min lunch)

Discover what it’s like to work at Tonbridge and Malling Borough Council and explore the benefits we offer by clicking here:

For an informal discussion about this role, please contact Laura French on 01732 876271 (direct candidates only, strictly no agencies)

How to apply

Please apply online. If this is not possible, please contact a member of the HR team by emailing [e-mail]