Customer Services Account Manager

ODL; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

A customer-focused company in Liverpool is seeking a Customer Services Account Manager to enhance customer experiences. The ideal candidate will have a strong background in customer service and skills in relationship management, communication, and problem-solving. Responsibilities include managing customer inquiries, liaising with internal teams, and ensuring timely resolutions to issues while fostering best-in-class service standards. This full-time role offers opportunities for professional development and requires a proactive, organized approach to managing customer accounts.

Qualifications

• Previous customer service experience required.
• Proactive approach to managing B2B customer portfolio.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries promptly via phone and email.
• Liaise with internal teams to arrange deliveries.
• Cultivate strong relationships with customers.
• Resolve customer issues promptly and efficiently.
• Plan and manage own workload considering changing priorities.

Skills

Customer focused

Strong communication skills

Problem-solving skills

Well-developed MS Office skills

Organizational skills

Time management skills

Job description

Customer Services Account Manager page is loaded## Customer Services Account Managerlocations: United Kingdom - Liverpooltime type: Full timeposted on: Posted 6 Days Agojob requisition id: R003852Are you a **confident, proactive, customer-centric Account Manager**with a passion **for going the extra mile**whilst providing **realistic solutions****collaborate** with other departments while prioritizing the **customer’s needs**We are recruiting for a Customer Service Account Manager who is focused on delivering “best-in-class” service to our customers. We are on a journey to transform customer experience through building and developing strong relationships and providing personalised service based on our customers' needs. You will report to the Customer Service Manager daily. This role requires strong relationship management skills with the ability to deliver market-leading service across a portfolio of customers. The successful candidate will be responsible for all aspects of account management, including but not limited to order processing, billing, arranging deliveries, liaising with stakeholders, and query/complaint management.**Essential Job Functions:*** Develop a comprehensive understanding of the company's products.* Respond to incoming customer enquiries promptly, efficiently, and courteously via phone and email.* Assist customers with order placement, card payment, tracking, cancellations, and modifications. Ensure that customers receive a smooth and seamless buying experience from place of order to delivery.* Liaise with operations and transport to arrange deliveries.* Up-Selling: Identify opportunities to promote additional products to benefit the customer.* Issue Resolution: Act as a liaison between customers and internal teams, advocating for timely resolution of issues and ensuring a positive customer experience.* Relationship Building: Cultivate strong, trust-based relationships with customers,* Conduct regular reviews with customers via teams to ensure we are meeting their expectations and the sales forecasts.* Follow agreed processes and procedures to consistently achieve customer service standards.* Planning and managing your own workload, considering changes in customer priorities.* Adapting quickly to changes in the volume of demand, operating processes, and technologies.* General administration duties including maintaining and updating logs, databases, trackers and spreadsheets, ensuring that information is kept up to date.* Any other ad-hoc duties to support the wider team and company as required.**Candidate Requirements:*** Customer focused and previous customer service experience.* A proactive approach to managing a Business-to-Business customer portfolio.* Strong communication skills* Well-developed MS Office skills (Word, Excel, PowerPoint, and Outlook)* Excellent organisational and time management skills with a strong ability to build relationships and establish customer trust.* Problem-solving skills to resolve customer queries / enquiries.* Be able to work as part of a team and be self-motivated to work independently.**Shift**Day Shift (United Kingdom)