Customer Service Volunteer (Droitwich Shop)

Bluecross; Droitwich Spa; On-site; GBP 40,000 - 60,000; Part time

Job summary

A charitable organization is seeking a Customer Service Volunteer in Droitwich Spa to enhance the shopping experience for customers. In this rewarding role, you will provide a friendly welcome, assist with transactions, and support fundraising efforts for pets in need. Ideal candidates should enjoy meeting people and have a positive attitude. Comprehensive training is provided, and flexible shifts are available.

Benefits

Gain valuable experience

Supportive community

Out-of-pocket expenses covered

Qualifications

• Passionate about helping people and supporting pet welfare.
• Ability to provide friendly and helpful service.
• Comfortable chatting and interacting with donors.

Responsibilities

• Offer a warm welcome and assist shoppers.
• Use the till for efficient payment processing.
• Encourage Gift Aid sign-ups for donations.
• Foster a positive shopping environment.

Skills

Connecting with people

Attention to detail

Outgoing nature

Calm under pressure

Job description

Overview

Customer Service Volunteer (Droitwich Shop) – Be the Friendly Face of Our Shop: Become a Customer Service Volunteer!

Are you passionate about helping people and eager to support a cause that makes a difference? Join us as a Customer Service Volunteer and play a vital role in enhancing the shopping experience at our stores. Your friendly presence will be essential in providing exceptional customer service and contributing to our mission of raising funds for pets in need.

In this role, you’ll be the welcoming smile that greets every shopper, assisting them with their needs and ensuring their visit is enjoyable. You’ll play a key role in processing sales on our till, with full training provided. You’ll handle transactions with accuracy and care to ensure smooth payment processing. By supporting donors with stock donations and encouraging Gift Aid sign-ups, you’ll help maximise the impact of every contribution.

Your role contributes to a positive and friendly shopping environment. Your outgoing nature and positive attitude will help create a warm atmosphere where every customer feels valued and appreciated.

Volunteering with us offers more than just the chance to help pets; it’s an opportunity to develop valuable skills in customer service and retail while being part of a supportive and enthusiastic team. You’ll gain practical experience in a lively setting and enjoy the satisfaction of knowing that your efforts directly support pet welfare.

We provide comprehensive training to ensure you feel confident and prepared in your role, and with flexible shift options, we’re happy to work with your availability. If you’re excited about making a difference and joining a team that values your contributions, we’d love to have you on board.

Apply now to start your rewarding journey as a Customer Service Volunteer and help us create a welcoming space for all our shoppers!

Volunteer role

Customer Service Volunteer

Volunteer manager

Shop Manager

Where you will be based

Shop

Why we want you

Love meeting people and helping raise funds for pets? Become a Customer Service Volunteer and be the friendly face of our shops. Your role is essential in providing excellent customer service and supporting our work with pets. We’d be thrilled if you decided to become a volunteer with us.

What you will be doing

• Customer Service: Offer a warm welcome and assist shoppers with their needs
• Process Payments: Use the till, handling transactions efficiently and accurately
• Assist and Maximise Donations: Help donors with stock donations and maximise Gift Aid by encouraging sign-ups
• Contribute to Atmosphere: Foster a positive and friendly shopping environment

The skills you need

• A knack for connecting with people and providing friendly, helpful service
• Attention to detail to ensure you process till transactions with precision and care
• Your outgoing nature and positive attitude make every customer feel welcome and valued
• You’ll need to be calm under pressure and enjoy being part of a bustling team
• You’ll be comfortable chatting to people and asking if they can Gift Aid their donations

What’s in it for you

• Be a Hero for Pets, make a direct impact on the lives of pets in need
• Gain experience, volunteering is a real asset for your CV and could lead to a new career
• Join a supportive community and become part of a team dedicated to pet welfare
• Feel good about contributing to a cause you care about
• Support sustainability, help give donated items a new life
• Keep active, volunteering in a charity shop contributes to physical activity
• Out-of-pocket expenses will be paid in line with our Volunteer Expenses Policy

Disclaimer

This role can be flexible to suit your time commitments. We are committed to diversity and inclusion and strive to involve the best people who share our values. If you have accessibility needs, please contact us at [e-mail] so we can arrange appropriate support.

15 St. Andrews Street, Droitwich Spa, Worcestershire, WR9 8DY, United Kingdom