Customer Service Supervisor: Lead, Grow & Excel

Euro Car Parts; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive parts retailer in Cardiff seeks a Customer Service Supervisor to lead a dynamic team and ensure exceptional customer service. You will manage retail operations, develop staff, and improve processes to achieve operational excellence. Ideal candidates will have strong communication skills, high energy, and a customer-first mindset. The role offers competitive salary and various employee benefits.

Benefits

Competitive Salary

Enhanced Annual Leave

Career Growth Opportunities

Life Assurance

Employee Assistance Programme

Gym Discounts

Comprehensive Healthcare Perks

Cycle to Work Scheme

Retail & Staff Discounts

Qualifications

• Ability to develop customer relationships and drive connectivity.
• Demonstrate a customer-focused mindset.
• Experience in managing a retail team.

Responsibilities

• Manage retail operations and customer service within the branch.
• Lead and develop a multi-skilled team.
• Conduct regular colleague reviews to enhance engagement.
• Ensure compliance with health and safety legislation.
• Deliver daily briefings to align team performance with business goals.

Skills

Great communication skills

High levels of focus and energy

Best in class service delivery

Flexibility in tasks

Job description

A leading automotive parts retailer in Cardiff seeks a Customer Service Supervisor to lead a dynamic team and ensure exceptional customer service. You will manage retail operations, develop staff, and improve processes to achieve operational excellence. Ideal candidates will have strong communication skills, high energy, and a customer-first mindset. The role offers competitive salary and various employee benefits.