Customer Service Representative

Xto Inc; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading manufacturing company in Liverpool is seeking a Customer Service Representative. Role involves supporting sales efforts, managing customer relationships, and ensuring order quality. Candidates should possess strong communication and organizational skills, along with a background in customer service or sales, preferably in manufacturing. This full-time position offers a dynamic work environment with a focus on customer satisfaction.

Qualifications

• Minimum 5 years' experience in Customer Service and/or Sales preferred.
• Customer Service and Sales experience within the Manufacturing Environment is strongly preferred.

Responsibilities

• Provide guidance about products needed by customers in various markets.
• Support and partner with Sales, Purchasing, and Production departments.
• Maintain professional relationships with customers and management.

Skills

Superior verbal and written communication skills

Excellent sales and negotiation skills

Problem-solving skills

Strong organizational skills and attention to detail

Proficiency in Microsoft Outlook, Word, Excel, and databases

Ability to multitask in fast-paced environment

Education

Associate's or Bachelor's degree in Business or related field

Job description

Customer Service Representative - Inside Sales Department

Pay: $21.00–$24.00 per hour.

Job Summary: The Customer Service Representative for the Inside Sales Department will sell and provide guidance about products needed by customers and OEM manufacturers in various markets. Telephone, email, and limited walk‑in correspondence is mandatory.

• Primary focus is to support and partner with Sales, Purchasing, and Production departments; maintain professional relationships with customers and management.
• Act as conduit for internal and external communication between customers and the company.
• Understand production process and work closely with Production Manager and Quality Control Manager.
• Develop and maintain relationships with potential and existing customers in gasket, insulation, tape, and adhesive fields.
• Interact directly with customers via telephone, email, fax, or in person to provide support and information on products or services.
• Own status of customer orders through manufacturing, communicate status, and ensure quality meets company standards.
• Apply knowledge of field and product features to match products to customer needs.
• Provide information, quotes, credit terms, and bid specifications; facilitate negotiation of prices, terms, and services; prepare contracts and submit orders.
• Prepare detailed and accurate invoicing; arrange shipping timely and cost‑effective.
• Field customer questions and complaints; forward beyond knowledge to appropriate staff; ensure resolution.
• Collaborate with purchasing and production to confirm accuracy and efficiency of orders.
• Maintain customer accounts and records of interactions, complaints, or comments; maintain filing.
• Expert at managing multiple priorities, assessing timeline challenges, resolving delays.
• Conform to company culture of quality, service, continuous improvement, and safety regulations.
• Maintain clean, organized work area and perform other duties as assigned.

Required Skills and Abilities

• Superior verbal and written communication skills.
• Ability to work independently or under direction.
• Proficiency in Microsoft Outlook, Word, Excel, and databases.
• Multitasking in fast‑paced environment.
• Excellent sales and negotiation skills.
• Ownership and accountability in representing XTO professionally and ethically.
• Passion for collaboration and empathetic support.
• Strong organizational skills and attention to detail.
• Problem‑solving skills; resolve conflicts quickly.
• Solid math skills for accurate quoting and pricing.

Core Competencies

1. Integrity & Ethics – consistently honest, trustworthy, dependable.
2. Customer focused – identify priorities, find solutions, deliver commitments.
3. Job knowledge – competence, learning, resource use, compliance with procedures.
4. Attitude, engagement, attendance & reliability – positive, reliable, punctual.
5. Teamwork – collaboration, communication, relationship building.
6. Responsibility – continuous improvement, process evaluation, safety, compliance.
7. Result oriented – time management, prioritization, accuracy, proofreading.
8. Flexibility/Adaptability – proactive learning, respond to change, adapt.

Education and Experience

Associate’s or Bachelor’s degree in Business or related field is preferred for future advancement.

Minimum 5 years’ experience in Customer Service and/or Sales preferred.

Customer Service and Sales experience within the Manufacturing Environment is strongly preferred.

Must have a current valid NY driver’s license.

Seniority Level

Entry level

Employment Type

Full‑time

Industry

Manufacturing