Customer Service Representative

The Foundation Guys Inc.; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

The Foundation Guys Inc. is seeking a Customer Service Representative to join their family-oriented team in Gloucester. The role involves handling inbound calls and making outbound sales calls while providing excellent customer service. Good pay and benefits are offered, with hourly rates typically ranging from $18 to $20.

Qualifications

• Must possess strong organizational, customer service, and time management skills.
• Must have excellent verbal communication skills and attention to detail.
• Proficient computer skills and troubleshooting ability are essential.

Responsibilities

• Serve inbound and outbound customer service calls.
• Schedule sales and maintenance appointments.
• Ensure high accuracy in customer interactions.

Skills

Customer service

Organizational skills

Time management

Troubleshooting

Verbal communication

Attention to detail

Job description

The Foundation Guys Inc. is looking for a highly motivated and positive individual to serve on our team of Customer Service Representatives. This individual must possess: strong organizational, customer service and time management skills; high attention to and accuracy in detail; basic to proficient computer skills; the ability to troubleshoot; and excellent verbal communication skills. This individual must also be highly comfortable speaking with our current and prospective customers on the phone, both for inbound informational/troubleshooting calls, and outbound sales calls to schedule sales appointments or annual maintenance appointments.

We are a great family-oriented company and offer good pay and benefits to our employees. (Pay is a base hourly wage plus commission opportunities and usually comes to around $18 to $20 an hour.) Dress is casual. For more information about The Foundation Guys Inc., check out ottawafoundationsupportworks.ca or find us on Facebook. If you are interested, please submit your resume via email or the form below.