Customer Service Representative

Emcmhc; Glasgow; On-site; GBP 25,000 - 30,000; Full time

Job summary

A mental health organization in Glasgow seeks a customer service representative to manage calls, schedule appointments, and assist clients with Medicaid applications. The role requires strong communication and typing skills, along with one year of office experience. Responsibilities include maintaining client records and supporting office operations. Ideal candidates will have a high school diploma or GED and be capable of handling physical demands of the job.

Qualifications

• Minimum 18 years of age.
• One year of demonstrated work experience in an office setting.
• Ability to communicate orally and in writing.

Responsibilities

• Answer phone calls and schedule appointments.
• Assist clients in applying for Medicaid and other services.
• Maintain client records and office correspondence.

Skills

Customer service skills

Typing skills

Communication skills

Education

High School Diploma or GED

Tools

Credible EHR

Job description

Department

Mental Health and Chemical Dependency

SUMMARY

Under general direction performs customer service representative duties within the Department assigned; work varies little, requiring individual judgment within the specifically assigned Office protocol, and within EMCMHC policies and procedures.

EXAMPLES OF ESSENTIAL DUTIES AND RESPONSIBILITIES

• Primary responsibility as a customer service representative: answering the phone, screening and directing phone calls, and scheduling appointments in Mental Health and Chemical Dependency.
• Working knowledge of both Mental Health and Chemical Dependency ARM and Current Policies.
• Working knowledge of Montana Medicaid, insurance, and sliding fee.
• Assisting clients in applying for Medicaid, Waiver, State CD Plan, or sliding fee.
• Facilitating admission of walk‑in clients as needed, completing admission forms, and explaining confidentiality.
• Scanning all documents into patient accounts in Credible; assisting counselors, nurse practitioners, clinicians, case managers, CRS Staff, and AGH Staff as needed with admissions, updates, treatment plan reviews, SED/SDMI forms, CSR’s, and discharges.
• Overseeing PFL, MIP, CD groups, and 6‑hour education classes.
• May oversee Telemed Services as a Site Facilitator.
• May attend weekly staff meetings and record the minutes from these meetings on a weekly basis.
• Maintaining the filing system, including client records, crisis notes, and professional staff materials.
• Functions in all aspects normally associated with the role of customer service representative at EMCMHC.
• Performs those additional duties and responsibilities that may be assigned.
• Regularly checks and processes client records per EMCMHC policy, maintains records, and the filing system.
• Composes standard correspondence and types reports, progress notes, initial assessments, psychological evaluations, and all required forms.
• Distributes incoming and outgoing mail, coordinates and purchases supplies for the office, maintains office routine and general office appearance.
• Satellite Office customer service representatives shall contact Site Facilitator of any changes in their Telemed schedules.
• May, if involved with the Telemed Services, keep track of Site Log attendance for groups or any Telemed presentations and forward the information to the Site Facilitator.
• Performs other duties as may be assigned.

SUPERVISION

Responsibility for work of others: None.

EDUCATION, TRAINING, AND EXPERIENCE

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Minimum 18 years of age.
• High School Diploma or GED preferred.
• Ability to communicate orally and in writing.
• Work is generally performed in an office.
• Typing and computer skills.
• One (1) year of demonstrated work experience in an office setting.
• Must complete Credible EHR functionality and overview training within the first month of employment and maintain certification throughout employment.
• Must possess Certification to enter SAMS records.
• Must possess a valid Montana Operator’s License. (If your own personal vehicle is used to transport any client, your vehicle must have insurance that will cover passengers.)
• Physical requirements may require lifting up to 35 pounds (greater with assistance), bending, stooping, climbing steps, and prolonged sitting.

Reasonable accommodations may be made to enable individuals with disabilities to perform any non‑essential job function.

APPLICATION

PLEASE COMPLETE AN ONLINE APPLICATION BY CLICKING ON THE LINK BELOW https://www.emcmhc.com/employment-opportunities/

EEO STATEMENT

Eastern Montana Community Mental Health Center is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, marital status, military status, or disability.