Customer Service Representative

Airport Placements; Chelmsford; On-site; GBP 30,000; Full time

Job summary

A prestigious company in Chelmsford is seeking a Customer Service Representative for a permanent role to deliver exceptional service and maintain high standards throughout guest areas. Key responsibilities include providing warm welcomes, supporting guests during arrivals and departures, and adhering to safety procedures. An interest in aviation and a full driving license are desirable qualifications. This role operates on a 12-hour shift schedule, alternating between 4 days on and 4 days off, ensuring a premium hospitality experience.

Qualifications

• Must hold a full driving license.
• Interest in aviation or a desire to learn more about the sector would be beneficial.

Responsibilities

• Provide a warm, attentive welcome to all guests and team members.
• Support the full arrival and departure process.
• Offer assistance to operational staff promptly.
• Adhere to safety and security procedures.
• Serve refreshments and deliver a premium hospitality experience.
• Maintain immaculate standards throughout all guest areas.
• Communicate effectively with other departments.
• Assist with planning for schedules and activities.
• Report incidents or concerns to management immediately.
• Complete accurate shift notes and handovers.
• Handle petty cash responsibly.

Skills

Attention to detail

Exceptional service

Ability to remain composed in a fast-paced environment

Job description

Customer Service Representative - 12 hour shift per day 4 on 4 off.

MUST HOLD A FULL DRIVING LICENSE

We are looking for a well-presented and confident Customer Service Representative to deliver a first-class, high-standard experience within a prestigious company. This position focuses on creating a smooth, welcoming and professional atmosphere for all guests, visitors and operational staff.

Permanent role

Salary: £30,000 per annum

Main Responsibilities

• Provide a warm, attentive welcome to all guests and team members, ensuring the highest standards of service at all times.
• Support the full arrival and departure process by escorting guests, assisting with movements, and ensuring they feel informed and comfortable.
• Offer dedicated assistance to operational staff, responding promptly to their needs and ensuring all requirements are met effectively.
• Adhere to all safety and security procedures without exception.
• Serve refreshments and deliver a polished, premium hospitality experience.
• Maintain immaculate standards throughout all guest and operational areas, including carrying out light housekeeping tasks when required.
• Communicate effectively with other departments to support a seamless and coordinated guest journey.
• Assist with planning and preparation for upcoming schedules and activities.
• Report any incidents or concerns to management immediately.
• Complete accurate shift notes and handovers to ensure smooth communication across the team.
• Handle petty cash responsibly, maintaining accurate balances.
• Undertake any additional duties required to support the delivery of outstanding service.

Ideal Candidate

You will naturally provide exceptional service, demonstrate strong attention to detail, and remain composed in a refined and fast-paced environment.
An interest in aviation, or a desire to learn more about the sector, would be highly beneficial.