Customer Service Representative

Firstsource Solutions Ltd; Birmingham; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent customer service provider in Birmingham is seeking a Customer Service Advisor for a permanent role. You'll handle customer inquiries and requests while maintaining high service standards. The position offers a competitive hourly rate of £12.33, comprehensive training, and development opportunities. Candidates should possess patience, strong communication skills, and the ability to work well under pressure. This is a fantastic opportunity to start or advance a career in customer service.

Benefits

Competitive salary

Overtime opportunities

Performance incentives

Company pension

Additional annual leave

Discounts at various shops

Qualifications

• Great communication skills to assist customers effectively.
• Ability to manage multiple tasks and systems competently.
• A focus on delivering exceptional customer service.

Responsibilities

• Be the first point of contact for customers.
• Handle a variety of queries and requests.
• Deliver excellent service with clear solutions.

Skills

Patience

Empathy

Strong communication skills

Confidence using computer systems

Ability to build rapport

Work well under pressure

Job description

Customer Service Advisor
Permanent role
Salary:£12.33 per hour
Working hours: 7:00am–11:00pm, Monday to Sundays

Refer a Friend – Join Our Team

Know someone who would be a great fit for our team? We’re looking for friendly, motivated people to join us as Inbound Customer Service Advisors. If you refer a friend who joins the business, you could earn up to £750 through our referral scheme.

This is a great opportunity for someone looking to start or grow their career in customer service. We provide full training, supportive leaders, and plenty of room to develop and progress.

About the Role

Be the first point of contact for customers, handling a variety of queries and requests.

Deliver excellent service by listening carefully and offering clear, helpful solutions.

Use multiple systems to manage customer information efficiently and accurately.

Maintain a positive and professional attitude in every interaction.

Take part in regular one-to-one discussions and team meetings to share feedback and celebrate success.

What’s in It for Them

Refer your friends and earn up to £750 per joiner

Overtime opportunities and performance incentives

Competitive hourly rate and company pension

Tenure-based benefits including additional annual leave and enhanced family policies

Discounts at hundreds of shops, restaurants, and leisure providers

Comprehensive training and ongoing development

What We’re Looking For

Patience, empathy, and strong communication skills

Confidence using computer systems and handling multiple tasks

Ability to build rapport with customers and work well under pressure

A focus on delivering great service and solving problems effectively

About Us

At Firstsource Solutions Ltd., our purpose is to help people and businesses prosper. We believe in supporting each other, celebrating success, and creating opportunities to grow. Our teams are diverse, inclusive, and built on mutual respect.

Firstsource is an equal opportunities employer. We welcome applications from all suitably skilled individuals regardless of gender, age, race, disability, ethnicity, religion or belief, sexual orientation, or family status.