Customer Service Representative

FNZ Group; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global fintech company in Basingstoke is seeking a Customer Service Representative for a full-time, 9-month initial FTC. You will be the key point of contact for customers, delivering exceptional service through phone and live chat. The ideal candidate will possess a passion for customer service, strong communication skills, and the ability to multitask. Competitive salary, flexible hours, and full training are provided, along with opportunities for career progression.

Benefits

Flexible shift options

Structured training program

Competitive salary and benefits

Qualifications

• Confident and friendly with a passion for customer service.
• Previous experience in customer-facing or contact centre role preferred.
• Financial services experience helpful but not essential.

Responsibilities

• Handle inbound customer calls with care and accuracy.
• Manage live web chat conversations to resolve queries.
• Guide users through financial accounts and online services.
• Record and manage customer interactions.

Skills

Passion for great customer service

Strong verbal and written communication skills

Attention to detail

Confidence using chat tools and computer systems

Ability to multitask

Job description

**Customer Service Representative Basingstoke****9 month initial FTC Full-time £Competitive + benefits + full training**We’re hiring Customer Service Representatives to join our friendly, collaborative team in Basingstoke. Whether you’re just starting out or bringing previous contact centre or financial services experience, this is your chance to make a real impact in a global company with people-first values.We offer flexible working patterns, full training, and a great team environment — plus the opportunity to learn about the fast-moving world of financial technology.**What you’ll be doing:**As a key point of contact for our customers, you’ll be helping people understand their financial products and navigate our online platforms with ease. You’ll deliver exceptional service across both phone and live web chat channels, always with professionalism and a personal touch.Day to day, you’ll:* Handle inbound customer calls with care, accuracy, and empathy* Manage live web chat conversations to help resolve customer queries* Guide users through their financial accounts and online services* Record and manage customer interactions in line with service levels* Suggest improvements to enhance the customer experience* Attend regular training and coaching sessions to grow your knowledge* Work closely with your teammates and team leaders to meet shared goalsYou’ll be supported with a full induction and training programme, and we’ll give you everything you need to succeed.**What we’re looking for:**This is a people-focused role that’s perfect for someone who’s confident, friendly and eager to make a difference for customers.You’ll need:* A passion for great customer service* Strong verbal and written communication skills* A high level of attention to detail* Confidence using phones, chat tools and computer systems* The ability to multitask in a fast-paced environment* Previous experience in a customer-facing or contact centre role (preferred)* Financial services experience is helpful, but not essentialAt FNZ, we’re transforming the way the world manages wealth — and that starts with our people. You’ll join a global fintech business with a welcoming, supportive culture and real career progression.Here’s what you can expect:* Flexible shift options within our contact centre opening hours (Mon–Fri 8am–9pm, Sat 8am–6pm)* Opportunities for career development and progression into other teams* A structured training programme and dedicated support* Competitive salary and benefits package* A modern, inclusive working environment* The chance to join a growing global business with purpose**Apply today to become a Customer Service Representative at FNZ and build a career that works for you.**#LI-CW1*About FNZ**FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.**We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.**We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP). Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.*