Customer Service & Repairs Coordinator

Axis Europe Plc; Stratford-upon-Avon; On-site; GBP 20,000 - 27,000; Full time

Job summary

A national maintenance provider is seeking a Customer Service Advisor in Stratford-upon-Avon. The role involves managing inbound customer calls and emails related to household repairs, ensuring a smooth resolution process. Ideal candidates will have excellent customer service skills and the ability to interact effectively with clients. This position offers a competitive salary, flexible working, and opportunities for professional development. Join a team committed to delivering quality services across various sectors.

Benefits

Competitive salary package

Flexible Working

25 days’ holiday plus bank holidays

Perkbox discounts and wellbeing offers

1 paid volunteer day

£2000 refer-a-friend bonus

Qualifications

• Proven ability to interact effectively with customers via face to face, telephone, or writing.
• Experience working independently as well as within a team.
• Knowledge of repairs within the maintenance or building industry is advantageous.

Responsibilities

• Provide clients and customers with excellent first contact resolution services.
• Handle inbound calls and emails from tenants regarding repairs.
• Liaise with Supervisors, Operatives, and Sub-Contractors for updates.
• Support policies and initiatives related to sustainability and compliance.

Skills

Excellent customer service skills

Ability to interact effectively with customers

Ability to work under pressure

Knowledge of IT software packages

Job description

A national maintenance provider is seeking a Customer Service Advisor in Stratford-upon-Avon. The role involves managing inbound customer calls and emails related to household repairs, ensuring a smooth resolution process. Ideal candidates will have excellent customer service skills and the ability to interact effectively with clients. This position offers a competitive salary, flexible working, and opportunities for professional development. Join a team committed to delivering quality services across various sectors.