Customer Service Manager - FT - MUST BE OVER 18 - Livingston

McDonald's; Livingston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global fast-food chain in Livingston is seeking a Customer Service Manager. This role focuses on enhancing customer experiences by motivating the team and driving improvements in service. Candidates should have strong interpersonal skills, high energy, and a commitment to providing exceptional customer care. The position offers a competitive benefits package, including holiday pay and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Experience in customer service roles.
• Ability to suggest improvements confidently.
• Strong teamwork and communication skills.

Responsibilities

• Welcome customers and create feel-good moments.
• Work with management to improve service experience.
• Maintain high energy and productivity in a fast-paced environment.

Skills

Customer recovery expertise

Ability to build rapport

High energy levels

Initiative in improving service

Respectful under pressure

Job description

McDonald's are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

The Customer service Manager role is driven by a desire to continuously improve the customers’ experience, this important role finds you at the heart of our business in our customer dining areas. Your primary responsibilities are to welcome our customers into the restaurant and to use your initiative to help create ‘feel-good moments’ during their visit. Never one to accept less than the best, you will work closely with the restaurant management team to suggest improvements to our customer service experience, using all of your training and skills.

Working as part of a fast-moving, high energy team, you will be instrumental in delivering an exceptional service to all of our customers. The ability to build rapport with others in a genuine and natural way is key for this role. You are able to lift the mood of those around you and can inspire others to look for ways to improve their own performance. You are naturally receptive of the needs of others and are always looking for new ways to exceed expectations and delight customers. You are always respectful, even when under pressure, and are able to confidently suggest ways to improve. An expert in customer recovery and delivery of feel-good moments. The ability to maintain high energy levels whilst working both efficiently and productively is essential.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile, enthusiasm, energy, plus an ability to connect with customers and make them feel valued.

Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top high street and online brands and much more....