Customer Service Assistant, Reading

In Cork; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading construction firm is seeking a Customer Service Coordinator based in Reading for a 9-month contract. The role involves coordinating customer service cases, liaising with subcontractors, and ensuring timely resolution of customer issues. Candidates should possess strong communication skills, a solid understanding of Microsoft Office, and relevant experience in a fast-paced customer service environment. The position supports flexible working arrangements and offers competitive benefits, including a salary and bonus scheme.

Benefits

Competitive basic salary and annual bonus

Up to 39 days annual leave with service

Private medical insurance

Qualifications

• Previous experience working in a fast-paced environment.
• Experience working for a residential house builder ideally within a customer-facing role.

Responsibilities

• Liaise with customers and ensure prompt resolution of customer service cases.
• Issue instructions to subcontractors for timely repairs.
• Maintain communication with internal departments for efficient service.

Skills

Good understanding of Microsoft Office

Ability to handle complaints

Excellent communication skills

Good planning and organisational skills

Education

5 GCSEs or equivalent including Maths & English

Tools

Microsoft Office

Job description

Customer Service Coordinator – Reading (Contract, 9 months)

We have a fantastic opportunity for a Customer Service Coordinator to join our team within Vistry Thames Valley, at our Reading office. As our Customer Service Coordinator, you will liaise with customers, partners, technicians and subcontractors to ensure the completion of customer service cases within a timely manner and within SLA. You will be dealing with customer concerns received by telephone or e‑mail, appointing contractors to deal with any snagging or defects that arise in our homes.

We value in‑person collaboration and team culture, but we’re also committed to supporting flexible working where possible.

This is a fixed‑term contract for 9 months.

What’s in it for you…

• Competitive basic salary and annual bonus
• Salary sacrifice car scheme available to all employees
• Up to 33 days annual leave plus bank holidays, increasing to up to 39 days with service
• 2 volunteering days per annum
• Private medical insurance, with employee‑paid cover
• Competitive pension scheme through salary sacrifice
• Life assurance at 4× your annual salary
• Share save and share incentive schemes
• Employee rewards portal with many more benefits…

In return, what we would like from you…

• Behave in line with our company values – Integrity, Caring and Quality
• Previous experience working within a fast‑paced similar environment
• Good understanding of Microsoft Office, Excel, Outlook
• Ability to handle complaints and difficult situations
• Patience and calmness under pressure
• Good planning and organisational skills
• Problem‑solving and decision‑making skills
• A polite, tactful, and assertive attitude
• Excellent communication skills
• Good team‑working skills
• A commitment to work as required to meet the needs of the business

Desirable…

• 5 GCSEs or equivalent including Maths & English
• A Customer Service qualification
• Experience working for a residential house builder ideally within a customer‑facing environment>
• An understanding of building regulations and legal obligations.
• A good understanding of written English grammar
• Ability to touch‑type

More about the Customer Service Coordinator role…

• To deal with customer service matters received by e‑mail or phone, and address customer issues in a prompt and organised way in line with SLA’s to ensure a positive customer journey.
• Issue instructions to subcontractors and follow up to ensure prompt resolution.
• To follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28‑day period.
• To deliver excellent customer service, understanding and empathy to our customers to ensure a positive customer journey.
• To communicate effectively and regularly with internal departments and form excellent working relationships as part of the larger team.
• Carry out general administrative duties, always ensuring our database system is up‑to‑date.
• Ensure all Customer Service KPI’s are in line with company guidelines.
• Maintain an awareness of the company Health and Safety requirements and ensure these are adhered to at all times.

Customer Service Agent – Reading (Permanent)

Contract: Permanent. Salary starting from £25,659 per annum. Ready to make an impact? Join us as a Customer Service Agent!

Step into our Operations team and become the friendly voice our customers can count on! As a Customer Service Agent, you’ll help support people with their water and wastewater service issues and enquiries.

What you’ll be doing as a Customer Service Agent

• Use problem‑solving skills and a friendly approach to actively listen, ask the right questions, and get to the root of each customer issue.
• Provide clear guidance so customers feel informed, reassured, and supported throughout every interaction.
• Utilise cutting‑edge tools like Salesforce and Amazon Web Services to accurately log interactions and understand customer needs.
• Coordinate solutions efficiently, whether providing helpful information or arranging engineer visits, ensuring smooth resolution for every customer.

Location: Kemble Court, Reading. Hybrid – 8‑hour shift between 6am & 10pm Monday to Friday, working 1 full weekend in 3 (Saturday and Sunday – 36 hours a week). This includes any bank holidays that fall on your normal working day.

To set you up for success, we provide eight weeks of on‑site training and a complete development program to support you in delivering outstanding service to our customers.

Start date: 23rd February 2026.

What you should bring to the role:

• A genuine passion for delivering exceptional customer experiences.
• Outstanding telephone etiquette, paired with strong verbal and written communication skills to connect with customers effectively.
• Energetic team player who thrives on collaboration.
• Eagerness to learn, grow, and take on new challenges.
• Strong IT proficiency, active listening, and creative problem‑solving abilities.
• Ability to perform confidently in a fast‑paced, high‑pressure environment.

What’s in it for you?

• We’re offering a salary starting from £5,659 with the potential to increase to £6,659 after 6 months and then to £7,659 after 18 months.
• 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays).
• Generous pension scheme through AON.
• Access to a wide range of benefits to support your health, wellbeing and finances, including annual health MOTs, physiotherapy, counselling, Cycle to Work schemes, shopping vouchers and life assurance.
• Performance‑related pay plan directly linked to company performance measures and targets.

Customer Service Advisor – BD UK Limited (Winnersh)

As a Customer Service Advisor at BD UK Limited, you will be the primary point of contact for our valued customers, providing exceptional service and support to ensure their satisfaction and a seamless experience with our products and services. You will respond promptly and professionally to customer inquiries, provide detailed product information, resolve complaints and issues with a positive and empathetic approach, and collaborate effectively with internal teams to ensure timely resolution of customer needs.

Job Location: Winnersh, with training taking place in Worthing and occasional travel to Worthing required.

Why join us? BD is one of the largest global medical technology companies in the world, committed to creating an exceptional working environment. We welcome people with the imagination and drive to help us reinvent the future of health.

Main responsibilities will include:

• Respond promptly and professionally to customer inquiries via phone, e‑mail, and potentially live chat, addressing questions, concerns, and requests regarding BD UK Limited products, orders, and services.
• Provide detailed information about product features, benefits, and availability to assist customers in making informed decisions.
• Resolve customer complaints and issues with a positive and empathetic approach, escalating complex problems to the appropriate internal departments when necessary.
• Maintain accurate and detailed records of customer interactions and transactions within the company's CRM system.
• Collaborate effectively with sales, logistics, and technical support teams to ensure timely and effective resolution of customer needs.
• Educate customers on company policies, procedures, and relevant product documentation.
• Identify opportunities to enhance the customer experience and contribute to process improvement initiatives.
• Stay updated on product knowledge, company services, and industry trends to provide the most current and accurate information.

About you:

• Minimum of 2 years of experience in a customer service role, preferably within a manufacturing, healthcare, or related industry.
• Excellent verbal and written communication skills with a strong customer‑centric approach.
• Proficiency in using and Microsoft Office Suite (Word, Excel, Outlook).
• Demonstrated ability to handle multiple tasks simultaneously, prioritise effectively, and work under pressure.
• Strong problem‑solving skills and the ability to think critically to resolve customer issues.
• A positive attitude, empathy, and a genuine desire to help customers.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Experience with ERP systems (e.g., SAP) is advantageous.

Starting salary: £27,500 + bonus + benefits.

BD is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, citizenship status, marital or domestic union status, familial status, sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.

Equal Employment Opportunity Statement

We are an equal opportunity employer and provide an inclusive, equitable work environment where diversity and mutual respect are valued. We hire and promote employees on the basis of merit, qualifications, skills, and experience, and we seek applicants who will enhance the strengths and value of our organization. We provide equality, treatment, opportunity and non‑discrimination in all employment decisions.