Customer Service Assistant

Theprogressive; United Kingdom; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading building society in the United Kingdom is looking for an enthusiastic Customer Service Assistant for a fixed-term contract lasting 9 to 12 months. You will be the first point of contact, providing an empathetic service while helping customers with their banking needs. The ideal candidate needs to have 6 GCSE passes, 2 years of customer service experience, and strong communication skills. Join a supportive team that values diversity and employee satisfaction.

Qualifications

• At least 2 years’ work experience in a customer-facing role.
• Ability to provide high levels of customer service.
• Demonstrates a ‘willing to learn’ attitude and takes on board feedback.

Responsibilities

• Ensure that branch is opened on time, ready to serve customers.
• Complete cash receipts and withdrawals accurately.
• Guide customers on our range of savings accounts.

Skills

Servicing

Relationship building

Excellent listening skills

Communication skills

Microsoft Office skills

Multitasking

Education

6 GCSE passes at Grade C or above including English and Maths

Job description

Job Description

Location: Progressive Bldg Soc, 40 High Street

About Us

Working for Progressive offers you the opportunity to be part of a leading home‑grown organisation with a proud reputation for customer service excellence. With our personal and caring approach, we have been helping generations of local people to save and become homeowners. Supported by a strong high street presence and ambitious growth plans, our vision is to be the savings and mortgage provider of choice in Northern Ireland. As a nurturing employer, we believe in supporting staff to bring their whole selves to work in an inclusive environment where diverse needs are recognised and respected.

About Your New cured Role

We have an exciting opportunity for an enthusiastic and friendly Customer Service Assistant to join our busy Omagh branch team for a fixed‑term contract (FTC) lasting 9 to 12 months. We are a modern, innovative and exciting Building Society and we’d love for you to join us.

Reporting to the Assistant Branch Manager, you will act as a first point of contact for our customers. You will beค์responsible for providing a professional, empathetic and personal service that builds customer engagement and exceeds our customers' expectations. If you are passionate about helping people and providing excellent customer service and enjoy working in a team, then this is a great opportunity to build your career in a supportive, friendly environment.

We anticipate we will be reviewing applications and scheduling interviews w/c 5th January 2026.

About the Role

• Ensure that branchistency is opened on time, ready to serve customers at opening.
• Accurate completion of cash receipts and withdrawals.
• Guide customers on our range of savings accounts, ensuring all features and benefits are adequately explained.
• Accurate account opening with minimal errors; seek support from colleagues where required.
• Effective face‑to‑face, digital and telephone communication with customers and Head Office departments ensuring that all appropriate information is gathered/explained to ensure good outcomes for customers.
• Supervised use of till 1, ensuring all cash is managed appropriately and banking accurately completed in line with cash handling procedures.
• Supervised production of letters to customers where required (e.g., return of passbooks, issue of receipts).
• Accurately scan all end‑of‑day documents.
• Identify vulnerable customers and ensure they are given adequate support, seeking support from Manager/colleagues where required.

Skills Needed

Servicing, Relationship

Required Criteria

• 6 GCSE passes (or equivalent) at Grade C or above, including English and Mathsਿਖ
• At least 2 continuous years’ work experience in a customer‑facing role.
• Ability to provide high levels of customer service, showing excellent listening skills, communication skills and ability to build rapport with members.
• Good Microsoft Office skills and ability to multitask, navigating different systems while supporting members.
• Demonstrates a ‘willing to learn’ attitude, takes on board feedback and displays a positive demeanor with an eagerness to help members.

Desired Criteria

• Minimum of 12 months experience working within a bank or building society branch environment.

Closing Date

Friday 23rd January 2026

Contract Type

Full‑time

Salary

Based on experience

Company Culture

Progressive values an inclusive, respectful working environment, celebrates staff diversity and offers opportunities to make real differences to our members’ lives. We provide a work‑life balance, eschewing a long‑hours culture in favour of family‑friendly policies designed to foster employee satisfaction and societal success.