Customer Service Assistant

Rushden Lakes; Liverpool; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Liverpool is searching for a Sport Advisor (Sales Assistant) to enhance customer experiences and provide tailored solutions in a dynamic retail environment. The right candidate will be a sports enthusiast dedicated to exceptional customer service, with strong interpersonal skills. Responsibilities include promoting products, ensuring a welcoming store atmosphere, and building customer loyalty. Enjoy perks such as discounts and staff activities while contributing to a positive team culture.

Benefits

Healthy discounts on products

Weekly staff sports activities

Cycle-to-Work Scheme

Top-notch training at Decathlon Academy

Discount vouchers for groceries and shopping

Qualifications

• Genuine sports enthusiast with strong interpersonal skills.
• Dedicated to exceptional customer service and relationship building.
• Resourceful and adaptable in a fast-paced environment.

Responsibilities

• Provide excellent customer service across all channels.
• Promote and sell products, facilitating smooth transactions.
• Maintain customer-friendly store layouts and ensure stock accuracy.

Skills

Customer service

Strong communication skills

Team collaboration

Adaptability

Emotional intelligence

Job description

Important reminder: This job requires right to work in the UK.

As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels – in-store, online, and beyond.

Deliver exceptional customer experiences by providing tailored product and service solutions:

• Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them toward the best solutions for their sporting activities.
• Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.
• Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.
• Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.
• Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

• Design and maintain customer‑friendly store layouts that are accessible, safe, and encourage exploration.
• Ensure clear and accessible product information to help customers make informed decisions.
• Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.
• Prioritise customer safety and protect customer data in line with the company’s guidelines.
• Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.
• Support sustainability through responsible waste management and promotion of eco‑friendly products and practices.

Who You Are:

• A genuine sports enthusiast who enjoys sharing knowledge and enthusiasm with others.
• Dedicated to providing exceptional customer service and building positive relationships with each individual.
• Thrives in a team environment, values collaboration and cooperation, and contributes to a positive and supportive atmosphere.
• Possesses strong interpersonal and communication skills, enabling connection with customers and colleagues from diverse backgrounds.
• Resourceful, adaptable, and able to think critically to find effective solutions to challenges.
• Efficient and organised, managing time effectively, prioritising tasks, and maintaining high efficiency in a fast‑paced environment.
• Committed to continuous learning, personal development, and supporting the growth of others.
• Possesses strong emotional intelligence, including empathy and self‑awareness, allowing connection on an emotional level and building strong relationships.
• Comfortable working in a dynamic retail environment, including weekends and holidays, and excited to contribute to the team’s success.

Get to enjoy the following benefits and perks:

• Healthy discounts on all Decathlon goodies.
• Fun weekly Staff Sports/Activities.
• Cycle‑to‑Work Scheme to pedal to work.
• Top‑notch training at Decathlon Academy.
• Hundreds of discount vouchers (e.g., groceries, travel, shopping, and more!) through our discount hub developed by SmartSpending.
• … and many more.

Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favour of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

A note on reasonable adjustments

Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favour of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.