Customer Service Agent - Fixed Term (12 months)

The Co-operative Bank Limited; Canterbury; On-site; GBP 25,000 - 30,000; Full time

Job summary

A customer-owned bank in England is seeking a Customer Service Agent for a 12-month fixed term position. This role involves providing frontline customer service, assessing needs, and ensuring excellent experiences with efficient solutions. Ideal candidates will possess strong problem-solving skills, time management abilities, and a willingness to learn. Candidates from diverse backgrounds are encouraged to apply, and benefits including Wellbeing Leave and profit sharing are offered to support team members in their growth.

Benefits

Wellbeing Leave

Parental Leave Benefits

Life and Critical Illness insurance

Employee Assistance Programme

Banking Benefits

Profit Share

Workride

Qualifications

• Demonstrated pro-active problem-solving abilities.
• Strong time management and prioritization skills.
• Eager to learn and apply new information effectively.

Responsibilities

• Provide excellent customer service for banking needs.
• Assess customer needs efficiently and accurately.
• Refer to experienced staff or customer advice team when needed.

Skills

Pro-active approach to problem solving

Time management

Ability to learn and apply new information

Job description

Customer Service Agent - Fixed Term (12 months)

The Co-operative Bank

Banking

About the role:

As part of our Customer Banking Team you’ll be in a customer service frontline role, representing The Co-operative as a first line of contact with customers managing their day‑to‑day banking via non‑face to face channels. You will provide an excellent customer experience by quickly and efficiently assessing customer needs, providing relevant information to support the customer, referring to a more experienced staff member or customer advice team if required. You will play a big part in achieving our customer service and business goals, ultimately providing customers with an award‑winning customer service and supporting them to Bank Better.

We’re a small and mighty team driven by the shared goal of helping New Zealanders bank better. If you’re passionate about making a real impact, this is your opportunity to experience better at The Co-operative Bank in every way. We’re inspired to deliver better experiences and financial outcomes for our customers. If this sounds like you too, we may be the place for you.

This is a full‑time 12‑month fixed term position.

You’ll bring the following experience to the table:

• Pro‑active approach to problem solving
• Time management and work prioritisation
• Ability to learn, understand and apply new information

Experience Better with Us:

As a proudly customer‑owned bank, not only will you be helping Kiwis achieve their goals, but you’ll also experience better:

• Career Growth: Expand your skills, take on new challenges and tap into a range of areas across the Bank.
• Purpose: As a smaller bank, your impact is bigger—you’ll see how your work makes a real difference in delivering exceptional customer experiences and financial outcomes, every single day.
• Support: We support you to handle life and work through generous benefits including Wellbeing Leave, Parental Leave Benefits, Life and Critical Illness insurance, Employee Assistance Programme, Banking Benefits, Profit Share and Workride.
• Belonging: You will feel like part of the team from day one. From the way we work together, our commitment to Pride Pledge, and focus on diversity and inclusion, you’ll be part of a team that’s making banking better for New Zealanders—together.

About Us:

We’re here to grow together and share the gains.

At The Co-operative Bank we are all about helping customers bank better. We’re proud to be 100% owned by our customers - and the only bank in New Zealand to give our customers a share of our profits. We’ve been operating for nearly 100 years, with a focus on helping New Zealanders get ahead financially. We’re committed to helping improve the world we work, live and play in and are a Certified B Corporation. We have a team of 400 people supporting over 180,000 customers across New Zealand. We offer what you’d expect from a bank – including home loans, everyday banking, savings and term deposits, and life insurance, offered by Co‑operative Life. We also partner with Fisher Funds to offer KiwiSaver and provide general insurance through IAG. At The Co-operative Bank, we’re more than just a bank—we’re a team of passionate people on a mission to bank better and grow together.

Diversity and inclusion are at the core of who we are. It’s reflected in our values, our commitment to B Corp and a key part of our strategy. We encourage candidates from all backgrounds and experiences to join us in our mission to grow together and share the gains.

We understand that no candidate is a perfect match for every qualification listed. If you are passionate about helping people to bank better and possess some of the key skills, we encourage you to submit your application. If you have any questions, please contact [e-mail].