Customer Service Agent

Enaturchile; Preston; On-site; GBP 26,000; Full time

Job summary

A leading financial services organization in Preston is seeking a proactive Customer Service Agent to support lifetime mortgage customers. You will manage calls, record information, and collaborate with teams to ensure exceptional service. A strong customer service background is essential, and experience in financial services is beneficial. This role offers competitive salary and benefits, including holiday schemes and progression opportunities.

Benefits

23 days holiday + bank holidays

Wellbeing day and charity volunteering day

Holiday purchase scheme

Progression opportunities

Generous pension scheme

Simply health cover and life assurance

Enhanced maternity, paternity, and adoption packages

Access to discounts on retail, food & drink

Staff referral scheme (£1,000 per referral)

Qualifications

• Strong customer service experience in a phone-based environment.
• Confident communication skills – clear, friendly and patient.
• Good IT skills, especially Outlook and Word.
• Ability to stay organized, calm, and accurate under pressure.
• Desire to continuously improve.

Responsibilities

• Manage inbound calls from existing customers.
• Record accurate notes and information on our CRM.
• Work closely with specialist servicing teams to resolve queries.
• Provide guidance and support with professionalism and empathy.
• Deliver service levels that reflect our values and reputation.

Skills

Customer service experience

Communication skills

IT skills (Outlook, Word)

Organizational skills

Collaborative mindset

Job description

Customer Service Agent – More2Life (Key Group)

Location: Preston, UK | Salary: £25,070 | Workdays: Monday–Friday | Full‑time, onsite.

More2Life, part of Key Group, is hiring a Customer Service Agent to join our Servicing team. The role involves supporting lifetime mortgage customers and ensuring each interaction is clear, reassuring and well‑handled.

What You’ll Be Doing

• Manage inbound calls from existing customers.
• Record accurate notes and information on our CRM.
• Work closely with specialist servicing teams to resolve queries.
• Provide guidance and support with professionalism and empathy.
• Deliver service levels that reflect our values and reputation.

What We’re Looking For

• Strong customer service experience in a phone‑based environment.
• Confident communication skills – clear, friendly and patient.
• Good IT skills, especially Outlook and Word.
• The ability to stay organised, calm and accurate under pressure.
• A collaborative mindset and a desire to continuously improve.
• Experience in financial services or mortgage administration is beneficial but not essential – full training is provided.

Why Join Key Group?

• 23 days holiday + bank holidays (rising to 28 with service).
• Wellbeing day and a charity volunteering day.
• Holiday purchase scheme.
• Progression opportunities.
• Generous pension scheme (5% employee, 8% employer).
• Simply health cover and life assurance.
• Enhanced maternity, paternity and adoption packages.
• Access to a huge number of discounts including retail, food & drink and much more.
• Staff referral scheme (£1,000 per referral).

Ready to apply? Join a trusted organisation that values growth and offers real progression opportunities.