Customer Service Advisor – Yard

Jewson Limited; Maidenhead; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading wholesale building materials company in the UK is hiring for an entry-level customer service role. You will engage with customers, understand their needs, and provide excellent service while adhering to safety standards. This full-time position offers professional development opportunities and includes a competitive salary, bonuses, and benefits. Join a supportive environment where your ideas are celebrated and your growth is prioritized.

Benefits

Competitive salary

Bonuses

Pension schemes

Life assurance

Flexible working hours

Hybrid working model

Qualifications

• High levels of customer satisfaction with returning customers.
• Radiate positivity and passion for the merchant world.
• Demonstrate honesty and integrity in the workplace.

Responsibilities

• Acknowledge every customer and ascertain their needs.
• Provide efficient service and maintain standards.
• Operate machinery safely and adhere to company policies.

Skills

Customer Service

Enthusiasm

Decency

Team Spirit

Pride

Job description

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

This is a full-time role working Monday-Friday 07:00-16:30, and every other Saturday from 08:00-12:00.

What You’ll Be Doing

• Acknowledge every customer, ascertain their needs and wow them with quick and efficient service
• Ask open questions to build strong relationships and understand our customers current and future requirements so we can support all their needs
• Maintain excellent standards across the counter, shop floor and yard.
• Operate machinery safely and carry out key operational activities such as offloading, picking, packing, restocking and loading vehicles using a FLT
• Adhere to all company practice and policy, especially in relation to health and safety, compliance and business controls
• Provide advice on products and services with particular attention to cross‑selling packages and services such as Build Aviator and Tool Hire
• Understand our approach to pricing and be able to communicate credible prices
• Support business initiatives to increase sales, margin & service as required
• Continually develop your knowledge of core and specialist product lines to meet customer needs

What We’re Looking For

• Customer Service – High levels of customer satisfaction with frequently returning customers and growing live accounts
• Enthusiasm – You radiate positivity and possess an unyielding passion for the merchant world.
• Decency – You embody honesty and integrity, contributing to a workplace built on respect and ethics.
• Team Spirit – You thrive in collaborative settings, believing that together we can achieve greatness.
• Pride – You take pride in your work and are dedicated to producing top‑notch results.

Why Choose Us?

Quality – We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment – Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development – We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits – Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!

Work‑Life Balance – We value your well‑being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What’s Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Wholesale Building Materials

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